Account Manager

Job Description

Job Description

About Xenon Arc

At Xenon arc, we’re transforming how producers connect with their customers.

We partner with leading companies—ranging from industrial chemical manufacturers to global food ingredient providers—to solve complex challenges in reaching and serving hard-to-access markets. By acting as an extension of our clients' brands, we help them grow sales, optimize operations, and embrace digital transformation.

Our teams bring technical expertise, innovative digital tools, and a customer-focused approach to drive exceptional results. We don’t just distribute products—we create solutions that strengthen client-customer relationships and build lasting success.

Job Summary

The Account Manager is the primary point of contact for a set of defined transactional & mainstay customers and is responsible for identifying new business opportunities, building strategic partnerships, and expanding our market presence. The role focuses on nurturing existing relationships, driving new opportunity conversion with existing or prospective customers, addressing customer needs, and ensuring long-term business retention and growth.

FSLA Classification

Exempt

Reports to

Commercial Director

Essential Job Duties

Customer Relationship Management & Sales Outreach:

Build and maintain long-term, trusted relationships with assigned customers & prospects
Serve as a strategic advisor, understanding customer business goals and objectives while proactively addressing customer issues, concerns, or complaints with a sense of urgency
Regularly meet with customers to review base performance and identify new growth opportunities
Actively seek opportunities to expand wallet share within existing accounts
Deliver biannual in-person customer business reviews on key strategic accounts

Sales Planning & Strategy:
Develop and execute a territory sales plan in line with company goals and market trends
Develop and implement strategic account plans for key customers
Maintain a deep understanding of industry trends, competition, and customer needs
Utilize a consultative sales approach to identify customer pain points and offer relevant value-added solutions

Negotiation & Closing :
Prepare and present proposals, negotiate terms, and close deals to meet or exceed sales territory quotas
Build long-term relationships with customers to foster loyalty and repeat business
Handle customer objections effectively and turn challenges into opportunities

CE Data Management & Reporting
Record all customer interactions, progress, and follow-ups in CE to ensure accurate data
Maintain an up-to-date sales pipeline in CE
Prepare sales forecasts & performance reports for the Commercial Leader
Analyze sales data to identify trends & opportunities for improvement

Pipeline & Opportunity Management:
Maintain an organized pipeline of opportunities, ensuring all sales activities, communications, and progress are logged in CE
Qualify leads based on specific criteria and prioritize high-potential opportunities
Consistently follow up with prospects to nurture them through the sales process

Basic Qualifications:

• Bachelor’s degree in STEM disciplines, Business Administration, Management, and/or relevant work experience in a technical field
• 2+ years of proven experience in one of the following roles: account management, business sales, business development or, required. Previous experience in a B2B environment, a plus!
• Intermediate proficiency using Microsoft Office Suite is required
• Proven experience in customer management, including effective communication and negotiation skills, required
• Ability to prioritize work for multiple tasks, projects, and deadlines
• Entrepreneurial spirit with strong adaptability, creativity, and drive to succeed
• Strong team player; motivated and extremely customer centric

Location & Commitments:

• Full-time, permanent
• Hybrid Position
• Report to Bellevue, WA or Rosemont, IL office 4 days a week with the option to work 1 day remotely from home

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

• Minimal (up to 10%)

Affirmative Action/EEO Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.