Call Center Representative

Job Description

Job Description

Description:

Summary: As part of our ongoing expansion, Nevada Pic A Part is seeking a highly motivated and personable Call Center Representative – Car Buyer Agent to join our dynamic team. In this role, you will be responsible for managing the inbound vehicle acquisition process through effective communication, sales techniques, and customer service. Your goal will be to support our company’s vehicle inventory and sales objectives by securing quality vehicles from sellers through phone and digital channels. If you thrive in a fast-paced environment, enjoy helping people, and want to grow with a company that values enthusiasm and dedication, this is the opportunity for you.

Location: 5100 N. Lamb Blvd. Las Vegas, NV 89115

Pay: $15-$16/hour plus commissions

Hours: Full-time: 40 hours/week 

Company Overview: Nevada Pic A Part is more than just a salvage yard – it’s a dynamic automotive recycling facility where automotive enthusiasts, DIY mechanics, and car lovers come together to find quality used parts at unbeatable prices. With thousands of vehicles in stock and a constantly rotating inventory, every day offers something new and exciting, whether it’s hunting for an essential auto part or bringing a project car to life. We strive to be safe, clean, and helpful while providing excellent customer service, so come visit us today! 

Qualifications:

• Previous experience in sales, ideally within a call center or automotive environment.
• Bilingual (English/Spanish) preferred.
• Excellent verbal and written communication skills.
• Proven ability to control conversations, think on your feet, and close deals while maintaining a friendly, professional tone.
• Strong customer service orientation with a focus on delivering high-quality experiences.
• An analytical mindset with the ability to assess vehicle value and market demand trends.
• Dependable, adaptable, and able to multitask in a high-volume setting.
• Self-starter who is coachable, goal-oriented, and thrives in a results-driven environment.

Essential Duties and Responsibilities:

• Respond promptly to paid leads using a variety of web-based tools and platforms.
• Answer incoming phone calls and schedule vehicle pickup appointments efficiently and professionally.
• Build rapport with vehicle sellers, guiding them through the process and negotiating deals when necessary.
• Monitor and meet daily individual and team performance targets related to sales,      productivity, and customer satisfaction.
• Use company software to maintain detailed and accurate records of customer interactions, transactions, and appointments.
• Collaborate with internal teams to ensure smooth logistics and continuous improvement in lead-to-purchase conversion rates.

Benefits:

• Health/Dental/Vision insurance (after 90-day probationary period)
• 401K with company matching after a year of employment
• Paid time off (after 90 days)
• 9 paid working holidays