Terrain Key Holder - Receiving

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United StatesTerrain is growing and opening a new location in Wayland, MA! We are looking for a Receiving Key Holder to join this team. Interested? Apply now!We will begin interviewing for this role in June.A Receiving Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in stock procedures and contribute mentorship to receiving & fulfillment associates.Customer ExperienceCollaborates with the leadership team in cultivating terrain’s four promises: to welcome, to inspire, to inform, and to appreciate our customerShares product knowledge, new arrivals, and current garden trends to inform the customer and inspire their indoor and outdoor spacesUtilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni servicesLeadership + Team ManagementActively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zonesActs as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experienceSupports new hire onboarding and continued education of the team through cross training of multiple departmentVisual + Business OperationsSupports daily operating processes such as opening and closing?procedures, maintaining store standards, restocking product, and helping with facilities or IT issuesCollaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdownsAssists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the storeAdheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the storeCommunication + RelationshipsContributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supportedChecks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedbackProvides insights related to the customer and employee experience and communicates feedback to Store ManagerTerrain brand fan1+ years leadership experienceKnowledge of home décor trends and gardeningAbility to work flexible hours to meet the needs of the store including nights, weekends, and holidaysEagerness to learn and grow within the organizationURBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit $19.25 - USD $19.25 /Hr.