Commercial Loan Administration Manager

Job Description

Job Description

Join Mercantile Bank as a Full-Time Commercial Loan Administration Manager in the dynamic environment at our corporate office in Grand Rapids, MI. This is an exciting opportunity for innovative professionals who thrive in a collaborative atmosphere. You will play a pivotal role in our customer-centric mission, ensuring excellence in loan administration processes while problem-solving for our diverse clientele. Embrace a flexible onsite work setting that fosters teamwork and creativity, allowing you to make a meaningful impact while being part of a forward-thinking organization.

Our high-performance culture encourages energetic collaboration and nurtures professional growth. Seize the chance to lead and inspire your team, driving efficiency and integrity in our financial services. Take the next step in your career with a company that values inclusivity and innovation in the banking industry. Join us at Mercantile Bank and help shape the future of commercial lending!

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It’s more than being a financial institution, it’s being a trusted ally and community partner. As Michigan’s largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do. As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class medical benefit options. With a minimum of 3 weeks’ vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

As the Commercial Loan Administration Manager at Mercantile Bank in Grand Rapids, MI, you will lead multiple teams to ensure high-quality and efficient commercial loan origination. This pivotal role involves managing personnel, establishing policies, and overseeing risk management associated with the Bank's commercial loan function. You will be responsible for developing and maintaining departmental procedures and workflows, emphasizing productivity, risk management, and quality.

Creating a collaborative work environment is crucial, as you will ensure staff receive proper training and remain engaged to effectively support both internal and external clients. This role requires fostering positive inter-department relationships across the organization, collaborating closely with Commercial Lending, Credit, and Loan Operations. By tracking key performance indicators and utilizing data analytics, you will promote departmental initiatives while ensuring adherence to all relevant laws and bank policies, ultimately driving excellence and innovation within the commercial loan administration function.

Key Job Functions:

Maintain regular communication with department supervisors, including those overseeing commercial loan support, CLCs, commercial construction and commercial loan systems

Understand and advise on process efficiencies, maximizing systems and personnel

Contract and systems management

Promote open dialogue and cross collaboration with other departments

Collaborate with the Documentation Review team to identify training opportunities

SOX controls and procedures updates

Track KPIs and communicate targets and progress to team

Be an active member and provide departmental updates to various committees of the Bank

Dashboard Maintenance and data monitoring

Understand commercial loan documentation, loan due diligence and applicable laws.

To excel as the Commercial Loan Administration Manager at Mercantile Bank, candidates must possess 5-8 years of robust experience in commercial loan administration paired with supervisory experience. A bachelor's degree is essential, or the achievement of formal certifications recognized within the industry that can serve as an equivalent. Candidates should demonstrate extensive knowledge of commercial loan documentation and an understanding of applicable laws and regulations.

Proficiency in relevant software and systems is required for effective contract and systems management. Strong leadership skills are critical, as the role involves training and directing teams, promoting collaboration, and addressing performance improvements. Effective communication and interpersonal skills will enable successful relationship-building across departments, while a proactive approach to data analysis will help monitor productivity and quality metrics.

Candidates must also exhibit strong problem-solving abilities and a commitment to compliance according to the Bank’s policies, ensuring operational excellence and risk management within the commercial lending framework.

Knowledge and skills required for the position are:

• 5-8 Years of Commercial Loan Administration Experience as well as Supervisory experience.
• Education: (1) A bachelor's degree or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree).
• Equivalent job-related education and/or experience will be considered if the necessary knowledge skills and abilities to perform the functions of the job are proven.

So, what do you think? If this sounds like the right position for you, go ahead and apply. Good luck!