Temporary Student Accounts Specialist

Posting Details

Posting Details


University Information


The University of North Carolina Wilmington, the state's coastal university, is dedicated to the integration of teaching, mentoring, research and service. Widely acknowledged for its world-class faculty and staff and continuously recognized at a national level for scholarly excellence and affordability, UNCW offers a powerful academic experience that stimulates creative inquiry and critical thinking.

A public institution with nearly 18,000 students, UNCW offers a full range of baccalaureate- and graduate-level programs, as well as doctoral degrees in educational leadership, marine biology, nursing practice and psychology; and many distance learning options, including clinical research, an accelerated RN-to-BSN program, an Executive M.B.A. program structured for working professionals, and the nation's only bachelor's degree program focused on coastal engineering.

The university's efforts to advance research and scholarly activities have earned UNCW the elevated designation of "Doctoral Universities: High Research Activity" institution (R2 University) by the Carnegie Classification of Institutions of Higher Education.

UNCW has been part of the University of North Carolina System since 1969.

Department
Student Accounts/Cashiers - 35101


External Link to Posting




Vacancy Number
TSP5671PST


Working Title
Temporary Student Accounts Specialist


Job Title
Office Support III


Temp Position Type
SHRA Temporary


Job Category
Accounting, Auditing & Financial Management


FLSA for Position
Nonexempt


Brief Summary of Work for this Position


The Student Accounts Specialist position is responsible for:

• Run student billing processes including monthly statement bills to traditional students, TealPay, Non-Enorlled Students Statement bills and OAP Student Bills.
• Upload bill in e-bill
• Send out emails to authorized users
• Administer tuition waivers for staff, senior citizens, 115B, and international students.
• Reconcile tuition waiver accounts on a monthly basis.
• Prepare and submit wavier data in Banner for Census reporting.
• Monitor and respond to waiver email inbox.
• Monitor employees' status during the term and remove waivers for employees whose employment has ended. Audit and research student account charges billed by attribute, ensuring accuracy and resolve discrepancies.
• Process manual TouchNet TealPay payment plan operations.
• Customer support by monitoring email and voicemail for teal pay.
• Monthly account reviews and holds.
• After drop/add complete daily audits for billing using SSRS billing change reports to verify charge adjustments each term
• Apply and remove SD holds and reinstatement fees related to enrollment status changes.
• Assist with rate table and billing attribute testing during system updates in TEAL.
• Provide frontline customer service for student account inquiries via phone and shared mailbox.

Minimum Education and Experience Requirements


High school diploma or equivalency and one year of experience in accounting work; or equivalent combination of training and experience.

Preferred Education, Knowledge, Skills & Experience

• Associate's or Bachelor's degree in Accounting, Business Administration, or related field
• Experience with Banner Finance or similar ERP or Oracle system
• Experience in higher education or a state agency
• Experience with TouchNet or other payment gateway system
• Ability to analyze processes, detect inefficiencies, and determine solutions
• Excellent customer service skills and the ability to communicate to all organizational levels, students, and parents
• Excellent oral and written communications skills and the ability to effectively communicate via phone, email, and face-to-face
• Excellent organizational and time management skills
• Proficiency with Microsoft Office products

Required Certifications or Licensure


NA

Primary Purpose of Organizational Unit

College/School Information

Work Hours
7:30 AM - 5:00PM 7:30 - 11:30 AM


Work Days
Monday - Thursday Friday


Hours Per Week
40 hours per week


Type of Position

Anticipated Hiring Range
$15/hour


Special Instructions to Applicants

Please note, this is a temporary position.

Applications must be submitted through the online application system to be considered.

Job Posting Date
06/10/2026


Job Closing Date
06/17/2026


EEO Statement


UNCW does not discriminate against any employee or applicant for employment because of his or her race, sex (such as gender, gender identity, marital status, childbirth, and pregnancy), age, color, national origin (including ethnicity), religion, disability, sexual orientation, political affiliation, veteran status, military service member status, genetic information, or relationship to other university constituents - except where sex, age, or ability represent bona fide educational or occupational qualifications or where marital status is a statutorily established eligibility criterion for State funded employee benefit programs.

Eligibility for Employment


Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. UNC Wilmington participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Number of Openings
Single Incumbent