Accounts Receivable Specialist

Role:Experienced and detail-oriented Accounts Receivable Specialist to support our finance team. This role is critical to maintaining accurate guest, group, and corporate billing, ensuring timely collections, and upholding the financial standards expected in a high-end hospitality environment.The ideal candidate brings strong AR fundamentals, hospitality experience, and a calm, professional approach when working with internal departments and external clients.The AR Specialist is responsible for assisting with accounts receivable and cashiering activities at the Umstead Hotel & Spa. Duties include, but are not limited to:Process and post payments received via check, ACH, wire transfer, and credit card – Apply payments accurately to guest, group, banquet, and corporate accounts – Reconcile daily cashiering activity and investigate discrepancies – Prepare and balance daily deposit reports – Maintain organized records of all payment transactions.AP invoices for SPA and Gift shopAssist with issuing invoices for group, banquet and catering – Verify charges against contracts, BEOs, and folios prior to posting – Follow up on missing documentation or discrepanciesWork closely with Front Office, Sales, Catering, and Banquets to resolve billing issues – Communicate professionally with internal teams and external clients regarding payment status – Escalate unresolved discrepancies to Accounts Receivable leadershipInvoicing and processing payments for Transient AccountsProcessing and recording Direct Bill ApplicationsAssisting other hotel departments with accounting questions and/or needsRespond to guest requests about invoices and payments according to five-star guidelinesContinuously look for opportunities to streamline processes, increase accuracy and reduce processing timeAssist with aging reports and payment tracking – Support month-end closing activities related to accounts receivable – Perform other accounting and administrative duties as assignedAdditional Information for SuccessAdhere to hotel’s appearance standardsThe ideal candidate will have the following qualities:Guest focusedMaintain integrity at all timesStrong ability to multi-task and prioritizeTeam orientedAbility to communicate clearly and accuratelyPositive, can-do attitude2+ years of accounts receivable or accounting experiencePrior hospitality or hotel accounting experience strongly preferredProficiency with accounting systems and hotel PMS platforms (Opera experience a plus)Strong Excel skills, including sorting, formulas, and reconciliation workflowsExcellent attention to detail and organizational skillsProfessional communication skills with a service-first mindsetAbility to manage multiple priorities in a deadline-driven environment #J-18808-Ljbffr The Umstead Hotel and Spa