Business Information Systems Assistant

This position is Field Based and requires regular travel to various locations as part of your daily responsibilities.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Under general supervision, provides operational and administrative support for pharmacy information systems and related business applications. Assists with system maintenance, reporting, data integrity, workflow analysis, user support, testing, and implementation activities. Works collaboratively with pharmacy operations, clinical staff, and information systems teams to support current pharmacy technology solutions and future application initiatives, including participation in the planning, implementation, and optimization of Epic Willow Ambulatory Pharmacy.

This position is full-time, Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 6:00 pm EST. It may be necessary, given the business need, to work occasional overtime. Field based in Greater Boston area.

We provide up to 6 weeks of training and the hours during training will be Monday - Friday, 8-hour shift schedule between the hours of 8:00 am - 6:00 pm EST.

Primary Responsibilities:

• Supports pharmacy information systems and related workflows through data maintenance, reporting, testing, troubleshooting, and user support.
• Assists with planning, testing, training, and implementation activities for current and future pharmacy technology initiatives, including EnterpriseRx and Epic Willow Ambulatory.
• Collaborates with pharmacy leadership, operational staff, vendors, and information systems teams to identify system improvements and workflow optimization opportunities.
• Participates in application testing, workflow validation, user acceptance testing (UAT), and issue tracking for system upgrades and implementations.
• Maintains documentation, training materials, workflow diagrams, and system procedures.
• Serves as a resource for pharmacy system users, researching and resolving routine application and workflow issues.
• Participates in on-site meetings, workflow assessments, go-live activities, training sessions, and implementation support as required to support pharmacy operations and system initiatives.
• Travel to assigned offices in your market as needed (16 locations)
• Other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED or equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience in healthcare operations, pharmacy operations, healthcare information systems, clinical applications, or related support roles 
• National Certified Pharmacy Technician (CPhT)
• Must have reliable form of transportation
• Must Be willing to travel to assigned locations within your market up to 50% of the time
• Proficiency in Microsoft Excel and other reporting tools
• Ability to work full-time, Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00 am - 6:00 pm EST. It may be necessary, given the business need, to work occasional overtime. Field based in Greater Boston area.

Preferred Qualifications:

• Experience working in a retail, ambulatory, specialty, mail-order, or outpatient pharmacy environment
• Epic Willow Ambulatory experience or certification 
• Exposure to Epic applications, pharmacy systems, dispensing systems (Mckesson EnterpriseRx), or EHR platforms 
• Understanding of pharmacy workflows, medication dispensing processes, and pharmacy operations
• Experience supporting healthcare or pharmacy technology systems.
• Experience participating in system implementations, upgrades, testing, or training activities. 
• Experience with system testing, documentation, reporting, and end-user support

Soft Skills:

• Strong aptitude for learning healthcare technology applications and supporting system implementations. 
• Ability to analyze workflows, troubleshoot issues, and identify process improvement opportunities. 
• Strong communication and collaboration skills with both operational and technical teams

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $16 - $29 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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