Senior Account Manager

What you'll be doing: Strategic Partnership & Influence: Develop and maintain executive-level relationships to position Trustpilot as a mission-critical partner. Organisational Navigation: Masterfully navigate large enterprise structures to identify key decision-makers and build influence at the C-suite level. Retention & Risk Mitigation: Own the end-to-end renewal process (GRR), proactively identifying and mitigating commercial churn risks or competitor threats. Portfolio Growth: Drive expansion through upsell and cross-sell opportunities to achieve strong Net Revenue Retention (NRR). Financial & Operational Excellence: Leverage deep financial acumen to understand client budget cycles and business metrics, ensuring accurate forecasting in Salesforce. Cross-Functional Leadership: Partner with Customer Success for value realisation and collaborate with Product and Engineering to align our roadmap with the technical requirements of the ANZ market. Who you are: You have prior experience in customer success, account management, or customer support roles in a SaaS or technology environment. Proficiency in MEDDIC sales methodology and significant experience with Salesforce is highly regarded. Proven ability to drive product adoption, customer satisfaction (NPS), and retention results. Technically confident and able to guide customers through setup, usage, and best practices. Strong communication and relationship-building skills across multiple stakeholder levels. Comfortable working with data and insights to identify trends, risks, and opportunities. Collaborative team player who enjoys working with Account Managers, Product, and Marketing to deliver customer value. A good understanding of the digital advertising/search marketing industry – preferred. Commercial Acumen: Proven success in achieving revenue targets and a strong understanding of ROI-based selling. Strategic Planning: Skilled in building detailed account plans and stakeholder maps for complex, multi-layered organizations. Industry Knowledge: A deep understanding of the SaaS ecosystem, digital marketing, and how digital transformation drives business value within the ANZ market. What's in it for you: A range of flexible working options to dedicate time to what matters to you. Competitive compensation package including quarterly commission and annual company bonus. 25 days holiday (plus public holidays). Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community. Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist. Superannuation, salary continuance and life insurance. Full access to Headspace, a popular mindfulness app-based service designed to promote positive mental health and access to a 24/7 Employee Assistance Plan. Paid parental leave. Cycle to work scheme. A buzzy office at 55 Collins Street with a fully stocked fridge and all the snacks and refreshments you can ask for. There are also regular socials, lunches and fun offsite strategy sessions — and tons of opportunities to connect and have fun as a team. Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust. Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy. If you have a disability and would like to discuss any adjustments you might need either in submitting your application, or to the recruitment process more generally, please let us know by contacting our Talent Acquisition Team (View email address on click.appcast.io) quoting the role you wish to apply for. #J-18808-Ljbffr