INTAKE COORDINATOR

Intake Coordinator

Medix Infusion provides personalized home and in suite infusion therapy services for patients with chronic or acute conditions. Our expert team is dedicated to making each patient's journey as easy as possible. We provide medical infusion therapies, including anti-infectives, biologics, IVIG, and other injectable and infusion treatments.

Medix Infusion's Mission: To connect chronically ill and high-acuity patients with infusion therapy by providing convenient, compassionate care within rural, suburban, and other under-served communities.

We have a team-orientated career opportunity as a full-time Intake Coordinator. The Intake Specialist is responsible for facilitating and coordinating the timely evaluation and acceptance of patients referred for service to Medix.

The Intake Coordinator is responsible for facilitating and coordinating the timely evaluation and acceptance of patients referred for service to Medix infusion. The Intake Coordinator must communicate professionally to referral sources and patients. The Intake Coordinator will work closely with the Insurance, Scheduling, Pharmacy, and Clinical departments in managing patient care while promoting compassionate high-quality standards.

Qualifications and Experience

• A high school diploma or general education degree (GED) equivalent is required
• Minimum of 5 years of healthcare industry experience required
• Minimum three (3) years of experience in intake, coordination of care, referral management, and/or nonclinical case management
• Strong problem solving skills and the ability to make timely decisions
• Strong attention to detail
• Ability to deal with highly sensitive and confidential material, strong knowledge of HIPAA privacy guidelines and requirements
• Ability to recognize, evaluate and exercise good judgement in solving complex situations and advising in accordance with outlined processes and procedures
• Excellent verbal and written communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders
• Knowledge and experience in commercial and government payer types preferred but not required.

Responsibilities

• Documents timely and accurately in the EMR system.
• Coordinates patient care with multi-disciplinary teams including, home health, pharmacy, insurance.
• Coordinates with medical providers in obtaining necessary documentation to process the referral in a timely manner.
• Communicates referral status with patients and provides timely updates.
• Completes follow-up tasks as assigned.
• Assures work is completed in a timely manner to prevent delays in patient care.
• Attends departmental meetings and in-services as requested.
• Assists with orientation and training of staff.
• Demonstrates courteous, compassionate, and professional behavior at all times.
• Proficient in computer skills regarding Outlook, Microsoft Teams, Word, and Excel.
• All other assigned duties

Reasons to work at Medix Infusion

• Excellent culture as ranked by our own employees (NPS Score)
• We put the patient first treating others the way we want ourselves or our family treated
• Team matters we always assume positive intent
• Health insurance (company pays approx. 70% of medical coverage chosen)
• Dental/vision insurance (voluntary)
• Paid time off tiered plan based on tenure starting at 120 hours annually
• Paid holidays 7 days per year
• $50,000 life insurance/$50,000 AD&D Employer Paid (additional voluntary life/AD&D products available)
• Disability income protection plan (optional)
• 401(k) savings plan and company match