Installation Coordinator (Corporate Customer Service)

Installation Coordinator

Industry: Commercial Office Furniture & Interior Construction

Location (city, state): Rockville, MD

Assignment Type: Contract — September through January

Pay: $25–$28/hour

Work Schedule: Monday–Friday, 8:00 AM–4:30 PM; 40 hours/week; fully onsite

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client

Addison Group is hiring an Installation Coordinator for our client, a well-established company specializing in commercial office furniture and interior workspace solutions. Their team works with clients across commercial, healthcare, government, and higher education environments to create functional and engaging workspaces.

This is a collaborative, customer-focused opportunity supporting project managers, sales teams, clients, and installation partners. The ideal candidate will be organized, proactive, and comfortable managing multiple priorities while providing a high level of customer service.

Job Description

The Installation Coordinator will support projects from the time an order is received through final installation and completion. This person will serve as a key point of contact for customers, coordinate schedules and deliveries, monitor project progress, and help resolve issues that could impact timelines.

The ideal candidate enjoys working in a fast-paced environment, communicates confidently with customers and internal teams, and can stay organized while juggling a high volume of details.

Key Responsibilities

• Serve as a primary contact for customers throughout the order and installation process.
• Coordinate project timelines, schedules, deliveries, and installation activities.
• Monitor orders and shipments to ensure products arrive as expected and on schedule.
• Respond promptly to customer questions and provide updates throughout the project.
• Communicate with installation teams and field personnel to confirm project status and address issues.
• Research and resolve challenges such as damaged products, backorders, order discrepancies, and changes.
• Track outstanding items and follow up through final project completion.
• Partner with subcontractors and internal teams to obtain labor estimates and project-related information.
• Prepare and distribute necessary documentation to support deliveries and installations.
• Participate in customer, vendor, and internal project meetings.
• Maintain accurate project information and ensure deadlines and follow-up items stay on track.
• Provide general administrative and team support as needed.

Qualifications

• 3–5+ years of professional customer service, client services, coordination, or administrative experience.
• Strong client-facing experience with excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple projects and competing priorities.
• Proactive approach to identifying issues and following through to resolution.
• Comfortable working in a fast-paced environment with a high volume of moving pieces.
• Strong attention to detail and follow-up skills.
• Professional, enthusiastic, analytical, and team-oriented.
• Proficiency with Microsoft Office Suite and familiarity with AI-enabled productivity tools.
• Experience in office furniture, design, construction, installation, or a related environment is a plus.
• College degree preferred.

Additional Details

• Assignment: Contract position supporting a maternity leave.
• Contract Length: September through January.
• Schedule: Full-time, Monday–Friday, 8:00 AM–4:30 PM.
• Work Arrangement: 100% onsite in Rockville, MD.
• Pay Rate: $25–$28/hour.
• Overtime: Available at the discretion of management.
• Interview Process: Initial assessment followed by one in-person interview.
• Start Date: September 1, 2026.
• Team Environment: Collaborative team of 5+ professionals.

Perks

• Gain experience with a well-established organization in the commercial workspace industry.
• Work closely with project management, client services, sales, and installation teams.
• Build valuable experience in project coordination and customer relationship management.
• Opportunity to become an integral part of a collaborative team during the full contract assignment.
• Addison Group benefits available to eligible contractors.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.