Service Manager

HiredChina

Abroad

8 years of experience in service, maintenance, troubleshooting, or product support in the construction machinery sector, 5 years management experience
Strong technical knowledge in maintenance and repair of construction equipment such as excavators, loaders, and trucks
Solid understanding of hydraulics, diesel engines, electrical/electronic systems, and diagnostic procedures
Experience in team management or coordinating field service teams is preferred
Proficient in MS Office, service management software, and diagnostic tools
Fluency in Turkish; ability to read technical documents in English
Willingness to travel frequently
Strong communication, customer-oriented mindset, and advanced problem-solving skills ?Plan, manage and continuously improve service operations for dealers and end customers
Lead and supervise the service team (technicians, field engineers, etc.) and provide necessary training and performance follow-up
Oversee maintenance, repair, troubleshooting, and diagnostic processes for construction machinery (excavators, loaders, dump trucks, etc.) ensuring high service quality and timely delivery
Conduct regular customer site visits to evaluate operational needs and provide technical support
Manage customer complaints, warranty processes, and critical breakdown cases
Collect and analyze machine performance data, failure trends, and customer feedback under local working conditions
Communicate technical issues, field observations, and improvement suggestions to HQ product and R&D teams
Organize and deliver service training sessions for operators and technicians
Support the localization and preparation of technical documents, manuals, and service bulletins
Manage service resources including tools, service vehicles, and spare parts
Monitor service KPIs, operational efficiency, and cost-control metrics, and prepare regular reports
Collaborate with the sales team to enhance customer satisfaction and support after-sales activities

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Vacancy posted 1 day ago

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