Member Services Representative
$15 - $17 per hourCrunch - Rocklin
Benefits:
Responsibilities
Compensation: $15.00 - $17.00 per hour
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
Responsibilities
- Greets all members & guests with a focus on member engagement and retention.
- Assists with membership, retail and tanning product sales.
- Promotes membership privileges including tanning, group fitness, small group training and childcare.
- Delivers on new member enrollment expectations.
- Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
- Answers phones in a courteous, helpful, professional manner
- Communicates special events to members and guests,
- Facilitates all member requests or forwards to a manager.
- Maintains a professional and courteous disposition.
- Is an expert in all club facility, services, programs and schedules/hours of operation.
- Maintains a clean and organized work area,
- Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
- Performs opening and closing checklist and duties.
- Minimum 1 year of experience in a service-oriented position preferred.
- Ability to communicate effectively and demonstrate proficiency in reading and writing skills.
- Strong customer service orientation
- CPR/AED certification required (can be obtained within 30 days of hire)
- Must be able to lift or move up to 50lb.
- Physical effort required for daily duties include prolonged standing and walking.
- Reports directly to the General Manager and Assistant General Manager.
Compensation: $15.00 - $17.00 per hour
Vacancy posted 4 days ago
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