Vice President, Operations

VP of Managed Service Provider (MSP)Permanent Position Very Aggressive Salary/Bonus Nashville/Atlanta Extensive MSP experience is a MUST Experience Building, Developing, Leading, large MSP teams is a must The VP, Managed Services will lead and scale the company's Managed Security Services (MSSP) and broader managed services business, driving service delivery excellence, profitability, and growth across the portfolio. This role owns the P&L for managed services, sets strategic direction for service offerings, and ensures delivery teams consistently exceed client SLAs and expectations. The ideal candidate has deep experience running MSSP operations within a VAR, systems integrator, or IT services organization, and is comfortable balancing operational rigor with strategic growth initiatives in a fast-paced, high-growth environment.Responsibilities:Own the P&L for the Managed Services/MSSP business unit, including revenue growth, margin management, and cost optimizationLead service delivery strategy across managed security, infrastructure, and IT operations offeringsEnsure consistent achievement of SLAs, customer satisfaction targets, and retention goals across the managed services customer baseBuild and scale delivery processes, tooling, and automation to support growth while maintaining service qualityPartner closely with Sales and Pre-Sales teams to support new business development, renewals, and upsell/cross-sell opportunitiesLead, mentor, and develop managed services leadership and delivery teamsDrive vendor and technology partner relationships relevant to the managed services portfolio (e.g., security, monitoring, and automation platforms)Oversee integration of managed services operations following acquisitions, aligning delivery models, tooling, and staffing across combined organizationsEstablish and report on key operational and financial metrics to executive leadershipQualifications:10+ years of progressive experience in managed services, MSSP, or IT services delivery leadership rolesPrior experience within a VAR, systems integrator, or managed services provider is a MUSTRelevant industry certifications (e.g., CISSP, ITIL, PMP) are preferredProven track record owning P&L responsibility for a managed services or MSSP business unitDeep understanding of MSSP delivery models, including SOC operations, monitoring, and security service delivery, is a strong assetExperience leading teams through M&A integration, including aligning service delivery models across acquired entitiesStrong track record of building and scaling delivery processes, automation, and tooling to support growthExcellent executive presence and cross-functional partnership skills, particularly with Sales and Pre-Sales teamsBenefits:Competitive salary and performance-based incentivesOutstanding health, dental, and vision insurance plansRetirement savings plan with employer matchingFlexible work schedule and remote work optionsProfessional development and training opportunitiesCollaborative and inclusive work culture with opportunities for career growth