FRONT DESK ADMINISTRATIVE ASSISTANT

Job Description

Job Description

Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.

SCHEDULE

Flexible schedule

Evening and Saturday availability required.

SUMMARY

Family Service League is seeking a full-time Administrative Assistant for our Mental Health Clinic in Huntington. The Administrative Assistant will be responsible for covering the front desk of the behavioral health clinic. The Administrative Assistant will interact with clients by phone or in-person to help navigate clinic services including appointment scheduling and the completion of related paperwork.

We offer a generous benefits package including the following:

• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• May be eligible for Public Service Loan Forgiveness (PSLF)
• Employee Discounts and more!

RESPONSIBILITIES

• The Administrative Assistant will perform general clerical functions, including answering phones, scheduling, loading, and confirming appointments, scanning, filing and reporting to assist the multidisciplinary team with efficiently operating the office.
• Greet and interact with clients, visitors, and referral sources.
• Maintain an onsite presence to serve as the first point of contact for clients and visitors.
• Perform electronic data entry and record keeping.
• Assist supervisory staff with required statistical data collection and reporting.
• The Administrative Assistant will assist with supply order.
• Assist with operation of technology, including phones, computers, copiers/scanners, and fax machines.
• Assist with completion of insurance paperwork, including prior authorizations for treatment.
• Help maintain a positive and productive work environment.
• Assist with coverage at other locations as needed.
• Maintain positive working relationships with others both internally and externally to achieve goals of the organization.
• Work cooperatively and effectively with others to set goals, resolve problems and make decisions.
• Work with Facility Manager to set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
• All other duties as assigned.

QUALIFICATIONS

High School Diploma or equivalent required.

At least 2 years of related experience in an office setting required.

Excellent verbal and written communication skills, as well as customer service skills are required.

Proficient computer skills, including Microsoft Office, required.

Ability to multi-task and work as part of a team.

Bilingual in Spanish preferred.

Must be able to work a flexible schedule for office coverage.

PHYSICAL REQUIREMENTS

Sitting for a long period of time.

Some light lifting may be required.