QA and Compliance Manager

About Nestvillage LLC

Nestvillage LLC is committed to providing quality, individualized support to individuals receiving services through Arizona's Division of Developmental Disabilities (DDD). We prioritize safety,
dignity, accountability, and consistent service delivery across our residential and community-
based services.

We are seeking a detail-oriented, organized, and proactive QA and Compliance Manager to
oversee staff training, regulatory compliance, incident reporting, internal audits, corrective action
plans, and company policies and procedures. This role is essential to maintaining compliance
with applicable DDD requirements and ensuring that our team has the training, documentation,
and systems needed to provide quality support.

Position Overview

The QA and Compliance Manager is responsible for coordinating and monitoring compliance
requirements across Nestvillage's service locations and programs, including group homes,
habilitation, respite, and attendant care. This position oversees required staff training, incident
documentation, responses to DDD fact-finding requests, corrective action plans, internal audits,
and preparation for regulatory monitoring and inspections.

The ideal candidate has hands-on experience with Arizona DDD compliance, strong written
communication skills, excellent organizational abilities, and the confidence to manage multiple
deadlines while collaborating with leadership and field staff.

Key Responsibilities

● Staff Training: Coordinate and deliver required Article 9 and PROUD training, maintain
current certifications, monitor staff training completion, and ensure training records are
accurate and up to date.
● Incident Reporting: Prepare and submit reportable incident documentation through the
appropriate DDD reporting systems within required timeframes, escalating urgent
concerns as necessary.

● Fact-Finding Responses: Gather documentation, coordinate with relevant staff,
investigate and organize incident-related information, and prepare written responses to
DDD fact-finding requests by established deadlines.
● Corrective Action Plans (CAPs): Develop and coordinate corrective action plans,
obtain required leadership approval, assign follow-up responsibilities, monitor
completion, and document corrective actions.
● Internal Audits: Conduct scheduled audits of member records, employee files, training
documentation, medication records, home inspections, and implementation of required
support plans.
● Policies and Procedures: Maintain the company's standard operating procedures
(SOPs), monitor review dates, coordinate revisions, and ensure current approved
versions are accessible to appropriate personnel.
● Regulatory Monitoring: Coordinate and support DDD monitoring visits, compliance
audits, and licensing inspections, including preparation of records, communication with
relevant parties, and follow-up on findings.
● Behavior Treatment Plan Tracking: Monitor Behavior Treatment Plan (BTP) approval
dates, expiration dates, and staff training status. Coordinate with the Behavior Support
Specialist and field leadership to ensure required training is completed before
implementation and plans are reviewed before expiration.
● Compliance Tracking: Maintain an organized compliance log of DDD requests,
reporting deadlines, assigned responsibilities, corrective actions, and outstanding items.
● Cross-Department Coordination: Work collaboratively with the CEO, Directors of
Operations, Human Resources, Member Advocates, IT, the Behavior Support Specialist,
house managers, and external DDD representatives.
● Documentation and Reporting: Prepare regular compliance reports for the CEO,
communicate outstanding concerns, and maintain accurate records of completed
training, audits, incident responses, and corrective actions.
● Systems and Continuity: Maintain appropriate administrative access, documented
procedures, and backup arrangements to ensure essential compliance functions
continue during absences.
● Continuous Improvement: Identify compliance risks, recurring issues, and
opportunities to strengthen training, documentation, accountability, and service quality
across all locations.

Required Qualifications

● At least two years of experience in quality assurance, compliance, or program
management within an Arizona DDD Qualified Vendor, licensed residential provider, or
comparable health or human services setting.
● Hands-on experience preparing DDD incident reports and responding to fact-finding
requests and corrective action plans.
● Current Article 9 training and current PROUD or Prevention and Support training, or the
ability to complete the required participant training within the first 30 days of
employment.

● Ability to obtain or maintain an Arizona Level I Fingerprint Clearance Card, subject to
confirmation of applicable requirements.
● Proficiency with learning management systems, shared document libraries,
spreadsheets, and compliance tracking tools.
● Strong written and verbal communication skills, including the ability to prepare clear,
accurate, professional documentation.
● Excellent organizational and time-management skills, with the ability to manage multiple
deadlines and competing priorities.
● Strong attention to detail, sound judgment, discretion, and the ability to handle
confidential information appropriately.
● Valid Arizona driver's license and reliable transportation for regular visits to company
homes and service locations.
● Reliable attendance and the ability to fulfill scheduled training, audit, and monitoring
responsibilities.

Required Certifications Within the First 90 Days

Candidates who do not already hold the required instructor credentials must be able to obtain
and maintain:

● DDD Article 9 Instructor Certification
● DDD PROUD Instructor Certification

The company will confirm current eligibility requirements, training availability, and certification
timelines with the appropriate DDD training authority.

Preferred Qualifications

● DDD Positive Behavior Support instructor certification.
● Bachelor's degree in human services, education, health administration, or a related field.
● Experience coordinating DDD monitoring visits, compliance audits, or licensing
inspections.
● Experience administering a staff training platform and maintaining organized,
documented systems.
● Experience developing compliance tracking tools, monitoring corrective actions, and
improving organizational procedures.
● Previous experience in residential services or supporting individuals with developmental
disabilities.

Performance Expectations

The successful candidate will be expected to:

● Meet all applicable DDD reporting and response deadlines.

● Maintain accurate and current staff training and certification records.
● Ensure corrective action items are tracked and verified before closure is reported.
● Complete scheduled internal audits and follow up on identified findings.
● Maintain current, approved policies and procedures.
● Track BTP approval, expiration, and staff training status.
● Provide timely compliance updates and reports to the CEO.
● Maintain clear documentation and backup procedures for essential compliance
functions.

Work Environment and Schedule

This is a full-time, exempt position based at the Nestvillage office, with regular travel to group
homes and service locations throughout Arizona. The role requires the ability to work
independently, coordinate with multiple departments, and attend scheduled training sessions,
audits, and regulatory visits.