Telecom Network Technician

Telecom Network TechnicianJohns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.Howard County Medical Center in Columbia, MD is hiring for a Telecom Network Technician.Schedule:Monday- Friday8:00am-4:30pmPay Rate:$30 per hourResponsibilitiesDiagnose and resolve moderate telecommunications, network, and device issuesInstall, replace, and maintain telecom hardware, software, cabling, and related equipmentSupport the administration and maintenance of telecommunications systemsConfigure and verify access switches and basic network settingsInstall and maintain cabling, data jacks, and device connectionsTroubleshoot local network outages, device failures, and client VPN connectivity issuesPerform approved changes in alignment with change management processesCoordinate cabling installations with Facilities and external vendorsAnalyze voice and data communication needs and document requirementsCommunicate effectively with customers to understand and support their telecom needsParticipate in technical discussions and support network infrastructure improvementsMaintain working knowledge of voice systems, analog services, and Avaya Communication Manager/System ManagerQualificationsMinimum of a High School Diploma or GED is required2+ years of experience supporting telecom networks2+ years of experience troubleshooting telecommunications issues and handling hardware, software, and cabling installs/replacementsSolid understanding of telecommunications concepts and principlesExperience with network and voice troubleshooting methodologiesAbility to explain key differences between voice features and equipment in a clear, professional mannerKnowledge of analog services, including on-premise systems and carrier-provided POTSExperience with Avaya Communication Manager and Avaya System ManagerJohns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.