Front Desk (Medical)

Job Description

Job Description

Front Desk Receptionist / Patient Services Coordinator (Part-Time)

Integrative Medicine Practice
Part-Time: Approximately 20 Hours per Week
Opportunity for Additional Hours and Professional Growth

We are a patient-centered integrative medicine clinic seeking a friendly, organized, and dependable  Front Desk Receptionist / Patient Services Coordinator to join our team. Our practice specializes in osteopathic and hormone-focused care, emphasizing personalized medicine and exceptional patient experiences.

This role is ideal for someone who enjoys building positive relationships with patients, managing a variety of administrative responsibilities, and contributing to the success of a growing healthcare practice.

Key Responsibilities

Front Desk & Patient Experience

• Welcome patients and visitors in a warm, professional manner.
• Answer incoming phone calls and respond to patient inquiries.
• Check patients in and out for appointments.
• Schedule, reschedule, and confirm appointments.
• Maintain a clean, organized, and welcoming reception area.

Scheduling & Practice Coordination

• Manage provider schedules and appointment availability.
• Coordinate follow-up appointments and patient reminders.
• Maintain appointment waitlists and assist with schedule optimization.
• Communicate scheduling updates and changes to patients.

Medical Records & Administrative Support

• Update and maintain patient demographic information.
• Scan, upload, and organize documents within the electronic medical record (EMR) system.
• Process incoming faxes, mail, and correspondence.
• Assist with medical record requests and general office administration.
• Ensure all patient information is handled confidentially and in compliance with HIPAA requirements.

Insurance & Billing Support

• Verify insurance eligibility and benefits.
• Assist with basic billing inquiries and payment processing.
• Collect patient payments and provide receipts.
• Maintain accurate payment records and assist with basic reconciliation tasks.
• Escalate complex billing or insurance issues to appropriate staff members.

Qualifications

• Previous experience as a receptionist, administrative assistant, medical office assistant, or customer service representative preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Comfortable learning and using EMR systems and office software.
• Ability to work independently with strong attention to detail.
• Professional demeanor and commitment to patient confidentiality.

Preferred Qualifications

• Experience in a medical, wellness, integrative, or holistic healthcare setting.
• Familiarity with insurance verification and basic medical billing processes.
• Knowledge of HIPAA privacy and confidentiality requirements.

What We Offer

• Supportive and collaborative work environment.
• Meaningful work helping patients achieve their health and wellness goals.
• Flexible part-time schedule.
• Opportunity for increased hours and expanded responsibilities as the practice grows.
• Exposure to integrative and personalized healthcare practices.

How to Apply

Please submit your resume and a brief cover letter describing your relevant experience and interest in working in an integrative medicine practice.

We look forward to learning more about you and how you can contribute to our team.

One additional suggestion: including a  pay range (for example, "$18–$24/hour depending on experience") typically increases application rates and can help attract candidates whose expectations align with the role.

i need this to be catered to add a little bit of billing phone calls 

If the position will include some patient billing calls and insurance-related outreach, you can strengthen the posting by making that responsibility more explicit while keeping it as a secondary function. Here's how I would revise the relevant sections:

Insurance, Billing & Patient Account Support

• Verify insurance eligibility and benefits prior to appointments.
• Contact insurance companies regarding coverage, benefits, claim status, and basic billing questions.
• Make occasional outbound calls to patients regarding account balances, payment arrangements, billing inquiries, and payment reminders.
• Collect patient payments and provide receipts.
• Maintain accurate payment records and assist with basic account reconciliation.
• Assist patients in understanding statements and payment options.
• Escalate complex billing, coding, or insurance issues to the appropriate team member.

Qualifications

• Previous experience as a receptionist, administrative assistant, medical office assistant, patient services coordinator, or customer service representative preferred.
• Strong communication skills and comfort speaking with patients by phone regarding scheduling, insurance, and billing matters.
• Experience with insurance verification, patient collections, or medical billing is a plus.
• Ability to handle sensitive financial conversations professionally and courteously.