IT Support Analyst II

Iovance Biotherapeutics

Iovance Biotherapeutics seeks an IT Support Analyst II to provide technical support for on-site Philadelphia staff and remote U.S. offices. The role includes helpdesk ticket management, hardware troubleshooting, device management, and infrastructure support across a fast-paced biotech manufacturing facility.

Responsibilities

Troubleshoot and support laptops, desktops, peripherals, and Zebra printers daily
Manage Microsoft 365 systems, SharePoint, permissions, and access controls
Configure and support mobile device management through Intune for Android and iOS devices
Manage helpdesk ticket queue and provide documentation for hardware and software assets
Support IT infrastructure including network devices, firewalls, cabling, and audio/video conference equipment

Requirements

2+ years IT helpdesk support in fast-paced business environment
Strong Microsoft 365 proficiency including Outlook, Word, Excel, PowerPoint, Teams
Hardware troubleshooting and repair skills for desktops, laptops, printers, mobile devices
Experience with Microsoft Intune device management and enrollment
Executive-level IT support experience
Broad IT knowledge including networks and servers
Ability to lift and move equipment up to 50 lbs

Apply

Vacancy posted a month ago

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