DACH AI & Voice Solutions Architect (UC/VoIP)

Location : Germany (Regional Role – DACH) Overview : We are seeking an experienced Solutions Architect to support our rapidly growing AI-driven solutions portfolio while maintaining deep expertise in legacy voice , telephony and unified communications . Based in Germany, this role will act as a regional technical authority, guiding customers and partners across the DACH market on solution design, architecture and deployment strategies. The ideal candidate is a forward-thinking technology leader who can translate business needs into scalable, enterprise-ready architectures from conversational AI and voice automation to traditional SBCs, gateways, and telephony integrations. Key Responsibilities : Lead technical discovery, requirements gathering, and solution design activities for customers across DACH. Architect end-to-end solutions integrating UC and IP telephony, Voice AI platforms , speech services , voice bots , analytics and cloud services with existing enterprise voice environments. Experiences in designing and selling managed services in complex UC , IP telephony, Contact center and VoiceAI environments. Present and demonstrate solutions to Integration partners, enterprise customers, government agencies, and service provider partners. 2. Voice & UC Technical Expertise Provide deep expertise in SIP , SBCs , media gateways , PBX integrations , PSTN and VoIP protocols . Support migrations from legacy telephony to cloud platforms such as Microsoft Teams , Webex , Zoom and SIP trunking environments . 3. AI Solution Expertise Experience in AI-driven voice applications , including conversational AI, intent engines, NLU/NLP, transcription, and call automation solutions is an advantage. Collaborate with product teams on feature requirements, solution enhancements, and competitive differentiation. 4. Partner & Ecosystem Engagement Enable and support regional channel partners, systems integrators, and service providers with training, architecture guidance, and deal shaping. Participate in partner onboarding, certification programs, and solution validation activities. Collaborate with regional commercial teams on RFP responses, proposals, and customer success planning. Requirements : Technical Skills : Solid expertise with voice networks , including SIP, WebRTC, RTP, SBCs, media gateways, PBXs, SIP trunking, and telephony routing. Good hands-on knowledge of AI/ML concepts , conversational AI frameworks, cloud-native architectures, and API-based integrations. Experience with Microsoft Teams Voice , Zoom Phone , Webex or similar UC platforms is highly desirable. Familiarity with Azure , AWS or GCP services including AI and speech-to-text. Professional Experience : 6–12 years of experience in a pre-sales , solutions architecture or technical consultancy role . Regional exposure to DACH markets, with understanding of customer needs across enterprise, government, and service provider sectors. Experience working with channel partners and systems integrators across the region. Soft Skills : Strong communication, presentation, and stakeholder management skills. Ability to translate complex technical concepts into clear business value. Self-driven and comfortable working in a fast-paced, evolving solutions environment. Education & Certifications : Bachelor’s degree in Computer Science, Engineering or related field. Certifications in cloud platforms (Azure/AWS/GCP), AI/ML, and UC/telephony technologies are advantageous. #J-18808-Ljbffr AudioCodes Limited