DELIVERY COORDINATOR/CUSTOMER EXPERIENCE REPRESENTATIVE

Full-time

Performance Ford of Somerville

Join us as an Automotive Product Delivery Specialist where your enthusiasm for cars becomes a career! Great opportunity for anyone looking to further their career into becoming a Sales Consultant We are willing to train enthusiastic applicants! Job Duties: To facilitate the Vehicle Delivery process from initial agreement of sale through delivery of vehicle to customer. Become an expert on all Ford model features and benefits and be able to explain how to operate them, coherently, during the final vehicle delivery to the customer. Tailor the vehicle delivery experience while ensuring the client understands the vehicle’s operation. Offer the best dealership experience through the ongoing pursuit of Excellence. The ideal candidate will have customer service experience, attention to detail, and be moderately "tech-savy".

Ensure proper delivery paperwork is included with each New and Pre-owned Vehicle deal package.
Monitor and update in a timely manner vehicle sale delivery board and ensure its accuracy.
Ensure vehicle is cleaned properly
Filled with gas
Coordinate Vehicle Delivery with Customers.
Review key features and operational functions
Must keep abreast of all product knowledge information and updates regarding vehicles and products related to vehicles including accessories and after-sale items.

Ensure all manufacturer metrics are achieved
Post delivery follow up and customer satisfaction

Maintain a clean and safe work area.
Additional Job Duties as assigned

EQUAL OPPORTUNITY EMPLOYER

BACKGROUND AND DRUG SCREEN REQUIRED

Must be able to work weekends

Apply

Vacancy posted 1 day ago

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