Assistant Housekeeping Manager

Assistant Housekeeping Manager

The Assistant Housekeeping Manager will report to the Assistant Director of Housekeeping and will oversee all day-to-day operations focusing on the PM shift within the Housekeeping Team.

Essential Job Functions:

• Responsible for hotel cleanliness and brand service standards are being maintained in both back and front of house areas

• Communicate and cooperate with various departments including Front Office, In Room Dining and Engineering to assure Hotel Member Satisfaction

• Supervise Housekeeping and Valet team members development

• Ensure equipment and cleaning supplies are safe and secure

• Inspect public areas, accommodations, and back-of-house areas in a timely fashion

• Conduct Daily Pre-Shift departmental meetings and attend operations meetings as needed

• Plan, assign and monitor deep cleaning projects and various other assignments for all Room Attendants, Housepersons and Valet Attendants

• Monitor all V.I.P.'s, and special requests

• Respond to and follow up on Hotel & Team Member questions, concerns, or issues. Provide assistance, directions, and information as requested.

• Perform administrative duties such as payroll, inventory, purchasing and scheduling as needed.

• Issue daily assignments to Team Members according to occupancy and preferences

• Properly train and re-train employees based on established standards. Administer follow ups accordingly

• Strongly focused on FORBES Evening Service Standards

• Drive Productivity to ensure that credits are met

• Oversee rooms preparation for the following day

Skills, Education and/or Certifications:

• Bachelor's Degree or Equivalent.

• Three to Five years in a similar role in luxury NYC hotels.

• NYC Union experience required.

• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding.

• Prior guest relations training.

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with a minimum of supervision.

• Ability to think quickly and act appropriately in emergency situations.

• Perform well under pressure situations, time demands, and work overtime when needed.

• Punctuality and regular and reliable attendance.

• Interpersonal skills and the ability to work well with co-workers and the public.

• General computer knowledge and ability to enter work orders, make notes, etc. or related systems.

• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)

*This position will need to work a minimum of 12 months as a PM Assistant Housekeeping Manager before transitioning to another shift/department*