MD Head of Wholesale Credit Technology - C16

Global Head of Wholesale Credit Technology The Global Head of Wholesale Credit Technology will be responsible for defining, driving, and executing the technology strategy and roadmap for Wholesale Credit. This includes direct ownership of the Helios application for credit production and LoanIQ for loan servicing. The role also guides the overall technology strategy for wholesale credit applications managed within other CIO groups (e.g., Trade Loans in Services, F+S in Markets). The focus is on leveraging cloud skills, AI, and advanced technologies to drive efficiency, transform credit and loan processing, and enhance business growth while navigating regulatory requirements. This leader reports directly to a senior technology leader within Citi’s Chief Information Office. This leader will be instrumental in increasing efficiency, enhancing controls, and providing innovative technology solutions for wholesale credit, serving as the face of Wholesale Credit Technology. We are seeking a visionary "renaissance" leader with an entrepreneurial mindset, capable of creating, communicating, and executing a unifying digital vision across a global enterprise for Wholesale Credit Technology. The ideal candidate is a senior technologist with exceptional technical acumen, proven leadership, extensive experience, and superior communication skills to influence change at all levels of the organization. They should possess a deep understanding of wholesale credit processes and how AI, cloud, and modern architectural patterns can transform credit and loan processing efficiency. They will develop and lead a large team of strategists and engineers, build collaborative relationships with senior leaders and stakeholders, and drive the vision forward. Comfort with technical detail and hands‑on execution is essential. Key Responsibilities Define and execute a comprehensive global wholesale credit technology strategy, directly overseeing the Helios application for credit production and the LoanIQ application for loan servicing. Provide strategic guidance and oversight for wholesale credit technology applications managed by other CIO groups to ensure alignment with business objectives and technology standards. Drive continuous innovation and digital transformation across wholesale credit processes, leveraging cutting‑edge technologies with a strong focus on the strategic integration of AI to enhance credit and loan processing efficiency, provide predictive insights, and personalize offerings. Lead the transformation agenda around the use of AI and cloud capabilities to significantly improve the efficiency and effectiveness of loan and credit processing. Lead, inspire, and grow a diverse global engineering organization of technologists, fostering a culture of technical excellence, agility, and continuous improvement. Collaborate closely with product, risk, compliance, and other business partners to ensure digital strategies, campaigns, targeting, pricing, and offer designs align with the overarching strategic vision and desired portfolio economics. Partner with business leaders to define the vision, mission, and focus for wholesale credit products that address key customer needs and keep abreast of rapid shifts in digital behavior and technology advancements. Set clear objectives, key results, and metrics to measure the success of new initiatives, product development, and experiences delivered across the wholesale credit ecosystem. Approach projects holistically by translating the global vision into detailed technology roadmaps for wholesale credit, leading cross‑functional teams (potentially 1000+ engineers) through ownership and delivery of end‑to‑end solutions for all Wholesale Credit channels. Execute key technology initiatives by forming collaborative partnerships across businesses and functional areas globally, prioritizing digital‑first solutions in wholesale credit. Partner with product teams to streamline and eliminate customer and internal pain points, delivering intuitive digital experiences while ensuring the highest standards of security and data integrity. Maintain strong interaction and synergy with business, operations, risk, and analytics functions worldwide. Manage a massive team of technologists/engineers to oversee the transition from strategy to implementation: from roadmap to releases and sprints, from epics to stories. Cultivate an agile and results‑driven culture where innovation and excellence are expected within a large‑scale global technology organization. Qualifications 20+ years of experience, including 15+ years of managerial experience directly managing high‑performing technology teams, ideally within a large‑scale global financial institution with exposure to wholesale credit technology transformation. Consistent record as a senior technology leader (e.g., Director or above) managing multi‑functional and strategic enterprise projects involving 1000+ engineers. Previous program/project management, consulting, technology, and/or managerial experience is highly valued. Extensive experience in the Wholesale Credit space, shaping technology strategy, driving customer adoption, managing balance‑sheet growth, and long‑term retention across various credit products in North America and international markets. Proven expertise and significant experience with the Helios and LoanIQ applications, including understanding of their functionality, architecture, and integration points. Ability to influence decision‑making at all levels within a global organization and influence non‑direct reports through data and a compelling vision. Deep technical knowledge, with the ability to break down complex technical challenges and understand their impact on engineering at scale, particularly in cloud technologies and AI/ML. Entrepreneurial, startup/growth, and corporate‑level scaled innovation leadership experience. Demonstrated sound business judgment, analytical acumen, and superior communication skills essential for leading a global team and engaging with senior stakeholders. Proven track record of translating vision into actionable strategies and delivering business‑measurable outcomes at a global scale, with a focus on digital product delivery and customer satisfaction in wholesale credit. Deep domain knowledge and passion for emerging technologies (e.g., AI/ML, blockchain, cloud‑native architectures) and how they will change wholesale credit experience in financial services globally, including expertise in digital fraud detection and cybersecurity. Education Bachelor’s degree/University degree or equivalent experience. Master’s degree preferred. Compensation and Benefits Primary Location: New York, New York, United States. Salary Range: $250,000.00 - $500,000.00. In addition to salary, Citi’s offerings may also include discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Equal Opportunity Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citigroup Inc.