CRM Strategist

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.


As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.


Role: CRM Strategist

Location: Baltimore, Maryland


About the role:


The CRM Strategist supports the strategic planning and tactical execution of our clients' CRM and email marketing programs. You translate strategy into detailed campaign plans, manage campaign execution in partnership with the Campaign Management team (Mexico City), and contribute analytical thinking to drive continuous performance improvement.


Based in Baltimore, MD you'll work closely with the CRM Strategy Leadand a team of Campaign Managers to deliver personalized, high-performing email journeys for an audience of adult learners and healthcare professionals. Pencil connects directly to live ad accounts - pulling creative performance data back into the production workflow in real time, so every asset is scored, tracked, and fed back into the next brief. You'll use this intelligence to drive continuous optimization. Technical precision, platform fluency, and a test-and-learn mindset are essential.


We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.


What you will be doing:

• Support the CRM Strategy Lead in the planning and execution of email and CRM programs across five institutions. - including lead nurture, enrollment, and retention journeys
• Develop detailed campaign briefs, audience segmentation logic, and personalization specifications for Campaign Managers and Email Developers
• Monitor campaign performance - open rates, click-through rates, conversion, and enrolment attribution - and develop actionable recommendations for optimization
• Manage A/B test design and analysis across subject lines, content, CTAs, and send times; document learnings and integrate them into future campaign planning
• Maintain platform hygiene and data quality within CRM and email systems; coordinate data issue resolutions with the Data Analyst/Engineer
• Partner with the Email Development team to ensure technical accuracy, rendering quality, and accessibility compliance across all email assets
• Track and manage the campaign production calendar, coordinating with Campaign Managers, Copywriters, and Art Directors to ensure assets are delivered on time
• Contribute to QBR reporting by compiling performance data, trend analysis, and strategic recommendations
• Stay current with CRM best practice and emerging email marketing technology; identify opportunities to integrate AI-driven personalization and content optimization

What you need to be great in this role:

• Experience in CRM, email marketing, or lifecycle marketing - managing campaigns in a multi-brand or multi-program environment
• Platform proficiency in enterprise email marketing systems (Salesforce Marketing Cloud, HubSpot, Marketo, Eloqua, or equivalent)
• Strong analytical skills: comfortable with campaign performance data, A/B testing methodology, and reporting
• Experience working with segmentation logic, audience lists, and personalization variables
• Detail-oriented and technically precise: you understand HTML email specifications, deliverability requirements, and QA standards
• Familiarity with higher education enrollment marketing or healthcare marketing is a meaningful differentiator
• Collaborative working style; comfortable coordinating across multiple teams and locations
• Proficiency with AI tools relevant to email marketing - including AI-assisted subject line generation, content personalization, and send-time optimization
• Experience evaluating and applying AI-driven campaign insights with human editorial judgment
• Systematic, test-and-learn approach to campaign planning and optimization
• At the time of this posting, the base salary for this position may range from $85,000.00 to $95,000.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER's total compensation package.

Req ID: 17876
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Our values shape everything we do:


Be Ambitious to succeed


Be Imaginative to push the boundaries of what's possible


Be Inspirational to do groundbreaking work


Be always learning and listening to understand


Be Results-focused to exceed expectations


Be actively pro-inclusive and anti-racist across our community, clients and creations


OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.