Practice Supervisor

Title: Practice Supervisor

Location: Upper East Side

Org Unit: IBD Practice Management

Work Days: Monday-Friday

Weekly Hours: 35.00

Exemption Status: Exempt

Salary Range: $72,700.00 - $86,700.00

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under guidance, is responsible for the management and supervision of the day-to-day activities of a clinical practice

Job Responsibilities

• Monitors levels of quality of service as measured by satisfaction surveys, customer comments and direct observation. Recommends strategies that are responsive to quality of service needs.

• Ensures practice compliance with local, state and federal regulatory requirements.

• Identifies and implements policies, procedures and best practices to ensure optimal practice performance.

• Reviews and optimizes provider schedules to ensure appropriate fill rate. Also ensures adequate staffing levels to provide optimal support for the practice.

• Analyzes wait or lag for new appointment times and works with leadership and providers to enhance patient access to appointments.

• Monitors Key Performance Indicators (KPI) to determine and address performance issues of providers and staff.

• Assists with periodic practice reviews particularly focused on provider efficiency, schedule utilization, coding optimization, reduction of missing charges, meaningful use, etc.

• Responsible for disbursement/reimbursement activities as needed.

• Ensures compliance with regulatory audits/inspections and/or internal reviews. Develops and recommends corrective action plans to address deficiencies identified. May serve as liaison to audit team(s) during on-site visits.

• Maintains inventory of supplies, equipment and/or reagents. May order supplies/equipment/reagents as authorized or ensure that needs are escalated appropriately. Receives supply orders and confirms accuracy of delivery. May assist with cost control.

• Performs other job related duties as required.

Education

• Bachelor's Degree

Experience

Approximately 2-4 years of related health care practice management experience.

Prior supervisory experience is preferred.

Knowledge, Skills and Abilities

• Demonstrated knowledge of medical billing procedures and third party professional fee billing.

Licenses and Certifications

Working Conditions/Physical Demands

Standard office work

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