Help Desk Analyst

Join a team committed to advancing patient outcomes through adaptable healthcare solutions.

Skytron isn't just a place to work - it's a place to grow, collaborate, and help improve healthcare outcomes. As a family-owned company, we believe in supporting our people, driving innovation, and creating solutions that truly make a difference.

What We Offer

• Comprehensive health benefits (medical, dental, vision) starting on day one
• Annual Bonus
• Paid vacation, personal days, and holidays
• 401(k) and profit sharing
• Tuition reimbursement
• Employee wellness program
• Onsite gym
• A supportive, family-owned work environment
• Hybrid work arrangement

What You'll Do

As a Help Desk Analyst , you will be the first point of contact for resolving technical issues and keeping our systems, equipment, and users running smoothly. In this role, you will:

• Provide exceptional Windows-based level 1-2 software, hardware, and network support
• Format PCs and Laptops for lifecycle use
• Restructure systems and user data migration
• Configure older systems for training / decommission
• Administer and control printing volume and fleet of PRESS / MFPS, order supplies and handle service calls
• Provide support on all warehouse equipment and processes, including: label printers, scanners and UPS / FedEx terminal computers
• Physical setup of computer system for users and office workstations
• Document user requests and solutions in helpdesk software
• One-on-one end-user training, as needed
• Assist the Information Services manager with special projects, as assigned
• Additional related duties, as assigned

What You'll Bring

We are looking for a customer-focused individual with the ability to clearly communicate technical solutions in user friendly, professional manner. The ideal candidate will:

• Capably handle required administrative functions
• Devise workable solutions
• Demonstrate a desire to assist others, promoting positive behavior to internal and external customers
• Be internally motivated and work well with minimal supervision
• Listen to others, expressing ideas, both orally and in writing
• Possess a strong attention to detail and excellent documentation practices

Qualifications

• Associate's degree in related field and/or 1 – 3 years of work-related experience
• Experience configuring and administering multiple software packages and server tools, including: Windows OS, VMware, vSphere and Cisco networking tools
• Basic knowledge of Microsoft Office, Adobe Creative Cloud and Nitro Pro
• Dell laptop certification, preferred

If you need assistance with the application process or would like to request a paper application, please contact Skytron's Human Resources Department at View phone number on click.appcast.io .

We are proud to be an equal opportunity employer. Skytron welcomes applicants of all backgrounds and hires based on skills, experience, and qualifications. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other protected characteristic under the law.