Customer Success Coordinator

Job Description

Job Description

Customer Success Coordinator Industrial Distribution $26.00 per hour + Overtime + Monthly KPI Bonus (~$150-$250/month) Monday-Friday, 8:30am-5:30pm Gahanna, Ohio (onsite) Permanent Opportunity

Why You’ll Love This Job: $26/hr plus overtime opportunities and a monthly KPI bonus of approximately $150-$250 when you hit your targets – your performance is rewarded This is not a typical call center role – you’ll own your accounts, think critically, and solve real problems across orders, logistics, and invoicing Collaborative, open-office environment with a team that works cross-functionally and supports each other

What You’ll Do: Handle customer inquiries and concerns via phone and email, delivering outstanding service with speed and accuracy Process orders accurately and efficiently – order entry must be completed within 20 minutes and maintained at fewer than 12 errors per month Process invoice adjustments and coordinate deliveries to ensure a seamless customer experience end to end Answer incoming calls within 3 seconds – responsiveness is a core expectation of this role Work cross-functionally with internal departments to resolve issues, address concerns, and prevent customer-impacting problems Track and maintain performance metrics – you’ll have visibility into your own KPIs and be accountable for hitting them What We’re Looking For: Strong customer service background with a track record of delivering excellent customer satisfaction Critical thinker with a natural curiosity and problem-solving mindset – you dig into issues rather than passing them along Calm under pressure – you handle high-stress interactions and situations with composure and professionalism Strong technical aptitude and proficiency with order processing systems and computer applications Basic understanding of accounting fundamentals and inventory concepts is a plus; bookkeeping or warehouse experience also valued Excellent written and verbal communication skills with the ability to work effectively across departments Comfortable in an open-office, fast-paced, fully onsite environment A critical thinking assessment and data entry test will be completed as part of the hiring process Apply Today! Upload your resume – no cover letter required. Our recruiters will review applications quickly and help connect you to this role and other opportunities. About Dawson Dawson is a trusted staffing partner in Central Ohio. We help job seekers grow their careers with fast feedback, personalized support, and access to multiple employers through one application. #ZR