Appointment Business Center Scheduler III

Job Posting

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for "Find Jobs for Students". All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through "My Draft Applications" located on your Candidate Home page.

Closing Date: 07/24/2026

Type of Position

Job Type: Regular

Work Shift: Day Shift (United States of America)

Sponsorship Available: No

Institution Name

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Department

ICE | CORE PA Float

Summary of Job Duties

The Appointment Business Center Scheduler III (Access Coordinator III) answers telephones and coordinates appointments in a call center environment. The Appointment Business Center Scheduler III plays a crucial role in our organization by supporting patient care activities.

Qualifications

Minimum Qualifications:

• High School Diploma/GED.
• Three (3) years of customer service experience preferably in registration, billing, or scheduling in a healthcare environment.
• Knowledge of basic medical terminology required.
• Intermediate proficiency with computers (MS Office Suite preferred).
• Basic keyboard and telephone etiquette skills.
• General knowledge of office machines including printers and scanners.

Preferred Qualifications:

• Experience working with EPIC system.
• Call center experience.

Additional Information:

• Schedules, reschedules, coordinates, and cancels appointments.
• Inputs and/or updates accurate patient information.
• Answers telephone in a professional and friendly manner and demonstrates effective communication skills.
• Communicates accurate and complete information.
• Must maintain strict confidentiality.
• Deals with conflicts in a positive and professional manner using careful listening and demonstrates effective service recovery skills.
• Performs other duties as assigned.

Salary Information: $17.72 - hr

Required Documents to Apply:

• List of three Professional References (name, email, business title), Resume

Optional Documents:

• Proof of Veteran Status

Special Instructions to Applicants

Recruitment Contact Information:

Please contact View email address on click.appcast.io for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Benefits Eligible

Yes