Supply Chain Specialist

Miracle-Ear , the global leader in retail hearing solutions, is looking for a Supply Chain Specialist who is ready to amp up their career at an organization that combines your passion and performance to shape a better world. By joining Miracle-Ear , and parent company Amplifon Americas, you’re not just working for a company – you’re working towards a purpose; helping people rediscover all the emotions of sound. As a Supply Chain Specialist , you will serve as the dedicated Supply Chain partner to Miracle-Ear Retail , reporting to the Associate Director of Supply Chain. In this role, you will coordinate end-to-end supply chain activities including demand planning, inventory management, logistics operations, and store support, ensuring service levels are met or exceeded. Key Responsibilities Act as the primary point of contact (SPOC) for supply chain operations supporting Miracle-Ear Retail, ensuring seamless end-to-end coordination across forecasting, inventory, logistics, and store-level operations. Build strong relationships with key stakeholders including third-party logistics providers, transportation partners, store operations, and internal cross-functional teams to drive best-in-class supply chain performance. Lead and execute the local Sales & Operations Planning (S&OP) process, incorporating market trends and demand insights to improve forecasting accuracy. Define, implement, and monitor stock policies to optimize rotation, working capital, and service levels. Manage product return flows, ensuring sustainable, simple, and efficient processes for stores. Qualifications Bachelor’s degree in Supply Chain, Engineering, Economics, or other quantitative fields 3-5 years of supply chain experience Retail experience required; medical device industry experience a plus Strong demand planning, forecasting, and S&OP expertise Experience managing third‑party logistics providers (3PLs) Proficiency with CRM systems (Sycle preferred) and advanced Excel skills PowerBI proficiency, with the ability to interpret reports and dashboards Strong analytical and problem‑solving capabilities, with a business‑oriented mindset This role is based out of Waco, Texas and will require in office presence. Relocation assistance is available to qualified candidates willing to relocate to Waco or those capable of commuting to the Waco office multiple times per month. Preferred Experience and Skills Project management experience. Strategic thinking with strong execution capabilities. Excellent communication, stakeholder management, and influence skills. Ability to work effectively across multicultural environments. High bias for action and continuous improvement mindset. Strong leadership presence and capability to drive results through others. Benefits Offered Medical, Dental, Vision, 401(k) with company match, and hearing aid benefits for employees & family Paid time off and paid holidays Tuition reimbursement and Employee assistance program for employees & family Additional specialized training for career development Equal Opportunity Employer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. Candidates must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. This role is not eligible for visa sponsorship, including but not limited to OPT, CPT, or H-1B. #J-18808-Ljbffr