Partner Benefits Specialist

Partner Benefits Specialist

NHC is seeking a Partner Benefits Specialist to join our Benefits Department. This role provides support and guidance to employees, partners, and dependents regarding insurance benefits, claims, enrollment, and related programs. The ideal candidate will have strong customer service skills, insurance knowledge, and the ability to manage multiple responsibilities in a fast-paced environment.

Description

NHC is seeking a Partner Benefits Specialist to join our Benefits Department. This role provides support and guidance to employees, partners, and dependents regarding insurance benefits, claims, enrollment, and related programs. The ideal candidate will have strong customer service skills, insurance knowledge, and the ability to manage multiple responsibilities in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience.
• Experience with medical billing or claims processing preferred.
• Knowledge of CPT and ICD codes, medical terminology, HCFA and UB04 forms, and coordination of benefits.
• Strong communication, organizational, and data entry skills.
• Proficiency in Microsoft Word and Excel.
• Ability to maintain confidentiality and handle sensitive information.
• Team-oriented with a strong work ethic and dependable attendance.

Responsibilities

• Provide excellent customer service by phone and in person.
• Explain benefit plans, eligibility, enrollment, premiums, and claims.
• Assist with life, disability, dental, vision, HSA, and FSA questions and claims.
• Support COBRA administration and medical support orders.
• Process employer premium invoices accurately and on time.
• Handle benefits-related mail, filing, scanning, and recordkeeping.
• Assist with annual enrollment, benefits fairs, and other department activities.
• Maintain confidentiality of all personal and health information.
• Perform additional duties as assigned.

Benefits

• Competitive pay
• Medical, dental, vision, life, and disability insurance
• Paid time off
• 401(k) with company match
• Career growth opportunities

About NHC

NHC is a nationally recognized leader in long-term and post-acute care. We are committed to providing compassionate care, supporting our communities, and fostering a workplace built on teamwork, integrity, and excellence.

If you are interested in working for a leader in senior care and share NHC's values of honesty and integrity, please apply today and find out more about us at nhccare.com/careers