RED COAT/Event Concierge

Job Description

Job Description

Location:
JW Marriott Marquis Miami | 255 Biscayne Blvd Way, Miami Florida 33131 USA

Begin
• Explore a career in hospitality
• People taking care of people
• Have flexibility in your career
• Be an influencer in the industry
• Fulfill your purpose

Belong
• Be a part of an inclusive environment
• Be your authentic self
• Be a part of something bigger than you
• Be a part of a community far beyond our walls

Become
• We go where you want to go
• Achieve both career goals and life goals
• Adapt and grow
• Thrive on challenge and growth

Do your best work, begin your purpose, belong to an amazing team and become the best version of you.

Compensation: Hourly
Schedule: Full-Time
Position Type: Management
Work setting: on-site

Benefits
· Health Insurance
· Dental and Vision
· Paid Time Off
· 401K
· Parking and Metro Reimbursement
· Travel Perks and Benefits
· Recognition and Rewards
· Growth Opportunities
· Holiday pay
· Free Meals
· Free uniforms
· Free life insurance
· Free short-term disability
· Exclusive Discounts via LifeMart
· …and much more!

Job Summary:

The Red Coat serves as the operational leader for Event Services, ensuring flawless execution of meetings, conferences, and special events while delivering exceptional guest experiences. This role acts as the primary liaison between Event Planning, Banquets, Sales, Operations teams, and event clients to ensure all event requirements are executed to brand standards and customer expectations. The Red Coat drives service excellence, maintains the Red Coat Program, supports revenue opportunities through strategic upselling, and fosters a culture of teamwork, accountability, and hospitality excellence.

Job Family Core Work Activities

Event Service Operations
· Oversee daily Event Services operations and ensure all meeting and function spaces are prepared according to Banquet Event Orders (BEOs), event resumes, and client specifications.
· Lead and coordinate event setup, execution, and breakdown activities to ensure on-time delivery and exceptional presentation standards.
· Maintain and enforce Marriott Event Service standards and Red Coat Program requirements throughout all events.
· Conduct pre-function inspections to verify room readiness, cleanliness, safety, and operational excellence.
· Manage departmental inventories, equipment, supplies, and par levels to support efficient event operations.
· Coordinate with Event Planning, Banquets, Engineering, Housekeeping, and other departments to ensure seamless event execution.
· Review event schedules and space utilization to maximize operational efficiency and guest satisfaction.
· Monitor departmental productivity, labor utilization, and operational performance to achieve business objectives.
· Ensure compliance with hotel safety procedures, emergency protocols, and sanitation standards.

Guest Satisfaction
· Serve as the primary on-site contact for meeting planners, group organizers, and event attendees throughout event execution.
· Build strong client relationships and proactively address guest needs, concerns, and service opportunities.
· Respond promptly and professionally to guest feedback, service recovery situations, and operational challenges.
· Monitor service delivery and coach associates to consistently exceed guest expectations.
· Support continuous improvement initiatives by reviewing guest satisfaction results and implementing corrective actions when needed.
· Participate in pre-event meetings to ensure clear understanding of client objectives and event requirements.
· Promote a culture of hospitality that prioritizes personalized service and memorable event experiences.

Leadership & Talent Development
· Recruit, interview, onboard, and develop Event Services associates and supervisors.
· Provide ongoing training, coaching, and performance feedback to support individual and team success.
· Establish clear performance expectations and ensure adherence to departmental standards and operating procedures.
· Conduct performance evaluations and administer corrective action processes in accordance with company policies.
· Foster an inclusive, collaborative, and engaging work environment that supports associate satisfaction and retention.
· Recognize team accomplishments and celebrate successes that contribute to departmental and hotel goals.
· Promote cross-training and continuous learning to enhance operational flexibility and career development.

Sales & Revenue Support
· Identify opportunities to enhance events through value-added services and upselling initiatives.
· Partner with Sales and Event Planning teams to support site inspections and client presentations when needed.
· Contribute to revenue growth by recommending creative event solutions that elevate the guest experience.
· Support budget objectives through effective labor management, inventory controls, and operational efficiencies.

Operational Excellence
· Maintain knowledge of hotel operations, event technology, banquet service standards, and facility management practices.
· Ensure compliance with all applicable regulatory requirements, safety standards, and company policies.
· Utilize hotel systems and reporting tools to support planning, scheduling, forecasting, and operational decision-making.
· Perform other duties as assigned to support the success of the department and hotel.

Our Mission
We provide genuine hospitality by inspiring strong relationships with our guests, associates, and partners to make a difference in our community.

Our Vision
To be the leading choice in Miami by welcoming guests from all over the world, offering fun, innovative, and unique hotel experiences while developing our communities.

Our Core Values
We Inspire People
We Embrace Innovation
We Pursue Accountability

SOCIAL MEDIA SITES
Marriott Careers:

JW Marriott Marquis Miami
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Website: -jw-marriott-marquis-miami/
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Maps: -jw-marriott-marquis-miami/

E-VERIFY

MDM Hotel Group participates in the Electronic Employment Eligibility Verification Program.

MDM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MDM Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.

If you’re looking to make a measurable impact in a Luxury Hospitality organization, we’d love to hear from you.