Event Concierge - Full Time

Business Center Supervisor

Supervises and services all aspects of the Business Center on the conference level according to group resume, banquet event orders, and individual guest requests.

Manages, executes, and promotes all available Business Center services for all guests up to and including the use of computer systems (Word, Excel, Power Point, Publisher, and resort systems) in relation to sales and conference services.

Receives and follows through group information and details via resumes, banquet event orders, and account service leaders and directors of conference services, catering, and sales.

Directly services and manages conference level; in addition to service leaders and guests. This is to be done in a proactive manner and also upon clients' requests.

Participates in external and internal meetings as determined by the director of conference services.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the resort. Regular attendance in conformance with resort standards, which may be established by Trump National Doral - Miami from time to time, is essential to the success and performance of this position.

In addition to performance of the essential functions, this position may be required to perform a combination of the following other duties, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company:

• Oversees and assists in the physical movement of resort or customer equipment or furnishings as necessary to complete a tight turn-around of public function space.
• Assists customers with the set-up of their event, as needed.
• Performs other duties and responsibilities as assigned or required.

Sitting frequent; walking frequent; climbing stairs frequent/occasional; standing frequent; crouching/bending/stooping frequent; reaching frequent; grasping constant; pushing/pulling frequent; near vision constant; far vision constant; hearing constant; talking constant; smell rare; taste rare; lifting/carrying (lbs.) rare/occasional; travel rare.

Assimilate into Trump National Doral - Miami cultural foundation through understanding, supporting, and participating in all elements of the Trump Cornerstones. Demonstrate working knowledge of the service standards.

OSHA laws require the use of the following personal protective equipment (PPE) when performing work duties that have the potential of risk to your health or safety:

• Back safety belt, protective gloves, and eye protection may be required on rare occasions.

Associates will be trained in the proper use and care of assigned PPE. The resort provides the required PPE. It is your responsibility to report defective, damaged, or lost PPE, or equipment that does not fit properly, to your leader.

Ability to read, listen, and communicate effectively in English. Ability to indirectly supervise banquet associates. Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time-sensitive deadlines. Ability to operate independently and with a high degree of autonomy requiring excellent time management skills and self-motivation. Resort product and industry knowledge, i.e., staffing, operations, safety, security, structural (sleeping rooms and meeting rooms), terminology, fire, police, and health codes, resort policies, city ordinances. Quantitative processing of data via business center office machine equipment, mathematical computations, and analytical skills necessary to accurately determine and communicate financial and space utilization calculations. Proficiency in the use and operation of computer systems with the ability to navigate efficiently through Word, Power Point, Excel, Outlook, Delphi, Market Vision, or Internet and Intranet and Optimum Settings (or in-house CAD program). Possess a good conceptual understanding of electronic devices and the ability to operate such items as copy machines, slide projectors, microphones, computers, portable radios, pagers, etc. Interpersonal skills to provide overall guest satisfaction. Ability to work under pressure and deal with stressful situations during busy periods.

High school degree or equivalent. Bachelor degree preferred. Requires a minimum of one year experience at supervisory level in guest contact areas of the hospitality industry. Resort experience preferred. Previous experience in event planning preferred. None required.