Collections Representative II

Job Description

Job Description

DO YOU WANT TO MAKE A DIFFERENCE?

Join a spirited, dynamic team with Hawai`i’s leading credit union as we make a difference in our community – providing financial value, exceptional service, and state-of-the-art convenience to our members.

Position Title: Credit Representative II 

Department:  Credit

FLSA Classification: Non-Exempt

Reports to: Credit Manager

Employee Benefits

One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.

In addition to competitive pay, we are proud to offer a comprehensive benefits package.

• Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
• Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
• Medical and Dental Plan Premium Waiver Option
• 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
• Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
• Vacation Cash-Out Program
• Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
• Company Pays for Employee Group Basic Life With AD&D Insurance
• Company Pays for Employee Long Term Disability Insurance
• Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
• Employee Assistance Program (EAP)
• Employee Loan Discount
• Company Subsidizes 50% for Adult Monthly Bus Pass
• Cash Reward Employee Referral Program
• Workiversary Cash Reward and Gifts
• Internal and External Professional Development Opportunities
• And Many More!

Position Purpose :

This position works with members with delinquent loans and negative share accounts on repayment schedules and return items; stays abreast of collection laws, and minimizes loan delinquency through regular contact and follow-up.

 

Essential Functions :

• Contacts, by phone or mail, members with delinquent accounts in order to establish a mutually agreeable payment schedule on a regular basis.
• Responsible for accurate and complete maintenance and documentation of all actions taken, both verbal and written transactions.
• Follows up on loan payments made with non-sufficient funds and insufficient payroll deductions and periodic payments.
• Educates members on how to pay their debts in a timely manner.
• Identifies potential troubled members, and negotiate payment options.
• Responsible for accurately updating collection reports in a timely manner.
• Follows established collections procedures and prepares and mails all delinquent loan reminder notices.
• Prepares and maintains appropriate documents for charged-off loans, auto repossessions, and bankruptcies.
• Researches loan payments to ensure that the member receives full and complete explanation of the status of his/her loan.
• Researches automatic payment changes that may affect the status of a loan payment.
• Responsible for maintaining accurate collection records and files.
• Assists members in completing documents for filing (CDI & CLI) insurance claims. 
• Submits appropriate documents for collateral protection insurance coverage.
• Evaluates and gathers information on delinquent accounts submitted for workouts.
• Performs other duties as needed.

Performance Standards :

• Provides excellent member service (internally & externally).
• Maintain reasonable delinquency ratio. 
• Maintain & document of all member interactions during collection efforts.
• Accurate and timely follow-up on delinquent accounts.

 

Qualifications :

Education/Certification:  

High school diploma or GED is required.

Required Knowledge:

Basic understanding of MS Office Suite. 

Basic knowledge of credit union programs.

Knowledge of state and federal collection regulations.

Experience Required:  

Two to three years lending and collection experience.

Skills/Abilities:  

Excellent verbal and written communication skills.

Able to navigate and properly utilize the core collections system. 

Negotiating skills.

Analytical and problem-solving skills.

Activities and Requirements of this Position :

Repetitive Motion:  

Movements frequently and regularly required using wrists, hands, and/or fingers.

Communication Skills:  

Must frequently convey detailed or important instructions of ideas accurately and quickly.

Visual Abilities:  

Average visual acuity necessary to read, prepare and inspect documents or products.

Hearing:  

Able to hear average or normal conversations and receive information.

Physical Strength:  

Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs. 

Reasoning Ability:  

Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.

Mathematics Ability:

Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.

Language Ability:  

Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

 

Working Conditions :

Air-conditioned, smoke-free office setting. 

Attendance Requirements :

Please note that scheduled attendance requirements may change due to business needs.

Business Hours :

Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.