Night Auditor

Join Our Team at the Residence Inn by Marriott Gulfport Biloxi Airport! The Residence Inn by Marriott Gulfport Biloxi Airport is seeking a Hotel Night Auditor, Overnight Hotel Guest Service Agent, Overnight Front Desk Clerk, or Overnight Front Office Agent. About Us Are you ready to join an award-winning team in a vibrant coastal location? At Residence Inn by Marriott Gulfport-Biloxi, we are just 4 miles from the stunning Gulfport beaches and conveniently located next to Gulfport‑Biloxi International Airport. Our team of service‑mindful associates is the heart of our hotel, creating exceptional experiences for our guests every day. In 2023, our dedication to excellence earned us the prestigious Marriott Gold Circle Award. If you are passionate about hospitality and looking to grow your career with a supportive and accomplished team, Residence Inn Gulfport‑Biloxi is the place for you. Why This Role? Working as a Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk at the Residence Inn by Marriott Gulfport Biloxi Airport offers a rewarding opportunity to be part of a dynamic hospitality team. The Hotel Night Auditor, Overnight Guest Service Agent, Overnight Front Desk Agent, or Overnight Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check‑in to check‑out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem‑solving skills. What’s In It for You? Comprehensive Benefits: Medical, Dental, and Vision Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts Time Off: Vacation, Personal Days, and Holiday Pay Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more Key Responsibilities Guest Check‑In and Check‑Out: Assisting guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience. Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records. Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. Problem‑Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS). Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience. Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity. Qualifications Previous experience in customer‑facing roles, such as in hospitality, retail, or food service is preferred. Familiarity with using computers and software systems, especially reservation or property management systems (PMS). Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly. Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset. Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job. Hospitality or Front Desk Experience (Preferred). A high school diploma or equivalent. Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands. Applicants should have the flexibility to work weekends & holidays. Equal Opportunity Employer At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. #J-18808-Ljbffr Commonwealth Hotels