Customer Service Associate

Customer Service Associate

The University of Southern Mississippi is currently accepting applications for the position of Customer Service Associate.

Position Details

Location: Hattiesburg, Mississippi, 39406-0001, United States

Division: Parking and Transit Services

Position Type: Staff

Employment Status: Full Time

Grant Funded: No

Pay Grade: N02

Posting Close Date: Open Until Filled

Special Instructions to Applicants

Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).

Job Summary

The Customer Service Associate will act as an ambassador for the university and serve as a primary point of contact for students, faculty and staff by providing information related to vehicle registration, parking passes, rules and regulations, and parking citations. The Associate will also assist visitors in complying with the traffic and parking regulations.

Primary Duties and Responsibilities

1. Assists customers with vehicle registration and resolves issues related to billing, permits, boots, tows and other citations.
2. Process manual data entry for vehicle registrations and citations when necessary, and maintains weekly and monthly reports related to permit sales and citations.
3. Participates in university events to promote awareness of the campus rules, regulations, and other parking resources.
4. Promotes and maintains records related to USM reserved parking spaces and USM Gold Line transit route.
5. Assists in clerical duties, answering the telephones, routing calls, and mail delivery and pickup.
6. Reconciles and balances cash receipts and other forms of payment where applicable, at the closing of each day.
7. Works parking for special events, including nights and weekends, and enforces parking regulations as needed.
8. Processes appeals and attends the hearing meetings of Student Judicial Board, Faculty and Staff Board and the Parking Committee for both Hattiesburg and Gulf Park Campuses.
9. Process and maintain all records for reserved parking spaces and lot.
10. Performs additional duties as assigned.

Minimum Qualifications

High school diploma or general education degree (GED); and one year of clerical experience and/or training.

• Skill in conflict resolution and de-escalation.
• Ability to speak effectively before groups of customers or employees.
• Ability to read and interpret documents such as regulations, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to learn and use the work-related computer software programs.

About The University of Southern Mississippi

Since our founding in 1910, The University of Southern Mississippi has remained dedicated to preparing students for success. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.

Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.

We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We're developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life.

The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.