Customer Success Manager - Startup

Job Description

Customer Success Manager (Project Managers Welcome) | Up to $150k, No Quota | Brooklyn, NY

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This is a non-sales client role. If you’ve managed lots of complex projects at once and want more time with clients, your background is exactly what this team has hired well from before.

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The company

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A seed stage startup helping venture backed founders shut down their companies properly, handling the legal, tax and operational side of a wind down. They’ve supported hundreds of startups in two years, reached an eight figure run rate and raised $12M from Floodgate, Afore, Ludlow and Hustle Fund. A second business licensing data to AI labs is growing fast, which is driving hiring across the team.

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The role

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You’ll own 30 to 40 clients through the full wind down process, from onboarding to final investor payouts. Success is measured by speed, accuracy and client confidence. Not revenue, not renewals.

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What you’ll do

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• Be the first point of contact for your clients across email, tickets and phone
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• Handle IRS 966 filings, asset transfer agreements, account closures and capital distributions to investors
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• Onboard new clients and guide them through every stage
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• Become an expert in corporate wind downs
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• Feed product improvements back to engineering
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• Write help centre content
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What they’re looking for

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• 2 to 5 years in client success, client operations, implementation or project management
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• Experience in a complex or regulated environment (fintech, legal, tax, finance) is a big plus
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• Confident with founders, lawyers, investors and accountants
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• Highly organised, able to juggle many clients without dropping anything
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• Empathetic, curious, comfortable making judgment calls
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• Happy on the phone
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• Startup experience and tools like Zendesk or Pylon are nice to have
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The package

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• $90k to $150k base, no commission, no quota
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• Equity
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• 100% medical, dental and vision premiums covered
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• Unlimited PTO plus 10 company holidays
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• Wellhub access
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• Clear path to senior IC or team lead roles
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Location

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5 days a week in person in Dumbo, Brooklyn. Relocation paid for the right person. No visa sponsorship.