Guest Services Representative

Guest Services Representative The Office of Events is a growing department whose primary function is to assure the events hosted by Utah State University, "Exceed Expectations". Guest Services Representatives are responsible for ensuring a fun, exciting, and safe experience for patrons while attending Utah State University events. The Office of Events is hiring now and for the upcoming school year. The position is on campus in Logan. Guest Services is seeking to fill multiple positions through an ongoing search. Team members may have opportunities for growth within the Office of Events, including additional responsibilities with USU Fine Arts events, event hosting, and youth programs. These opportunities are based on performance and availability and may include internships or work-study placements. Hours will vary depending on season and number of events at venues. Hours may include: nights, weekends & holidays. Visa sponsorship is not available for this position. U.S. work authorization is required for the duration of employment. Responsibilities Greet and welcome guests to Utah State University in a friendly and professional manner Perform accurate access control of entry including, scan or tear tickets to allow entry, identify fraudulent tickets and deny invalid credentials. Perform appropriate access control to restricted areas to those with valid credentials. Enforce "prohibited item" rules and professionally communicate the need for compliance to these rules. Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service Assist guests with questions, comments, complains or suggestions. Act as a source for information. Follow-up when necessary Maintain knowledge and adhere to guidelines for Americans with Disabilities Act. Maintain knowledge of individual responsibility and follow proper emergency management procedures. Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service Employees must adhere to the dress code standards and code of conduct provided by the department. Qualifications Three months experience with customer service is preferred Excellent written & verbal communication skills. Excellent customer service and people skills. Ability to problem solve. Ability to follow instructions. Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm & professional manner. Required Documents Along with the online application, please attach: Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV" Answer the following during the application: Please share your work availability and any conflicts (including class schedule, if applicable) for the upcoming school year. **Document size may not exceed 10 MB.** Advertised Salary $13.00/hr ADA The position requires some physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting and/or pushing and pulling of heavy objects (20+ pounds). Employees must be prepared to assume uncomfortable positions such as crawling, kneeling, and squatting. Employees must also be prepared to stand, walk, ascend, and descend stairs for most of their shift. Additionally, the work environment may include confined or narrow spaces. Employees may work outdoors, may not be protected from weather conditions or contaminants, and may be exposed to extreme temperature fluctuations. University Highlights Founded in 1888, Utah State University is Utah's premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact. USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State's 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state. Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 202526, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service. Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university's ADA Coordinator in the Office of Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. Notice of Non-discrimination In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law. Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law. Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities. In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces. The following office has been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USU's non-discrimination policies: Civil Rights & Title IX Office Old Main Room 405 1475 Old Main Hill, Logan UT 84322 View email address on click.appcast.io View phone number on click.appcast.io For further information regarding non-discrimination, please visit crtix.usu.edu or contact: U.S. Department of Education Denver Regional Office View phone number on click.appcast.io| View email address on click.appcast.io U.S. Department of Education Office of Assistant Secretary for Civil Rights View phone number on click.appcast.io | View email address on click.appcast.io Utah State University