Front Office Supervisor

Job Description

Job Description

Description:

Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired.

Founded in Malta in 1968, Corinthia Hotels is a global hotel company with an expanding luxury portfolio. Corinthia has pioneered the ‘Grand Boutique’ hotel genre, blending the elegance of a grande dame with the energy of a lifestyle boutique hotel. From the original Corinthia Palace in Malta to hotels in London, Lisbon and Budapest, the company is developing landmark properties in New York, Rome, Brussels, Bucharest, Doha and Riyadh, alongside resorts in the Maldives and beyond. Combining Mediterranean soul with world-class culinary and wellness offerings and authentic service, Corinthia remains a leader in the hospitality sector with ambitious plans to further strengthen its position in global luxury.

The Surrey, A Corinthia Hotel

The 16-story building is the inaugural property in North America for Corinthia Hotels. Owned by Reuben Brothers, global leaders in real estate development and private equity, with striking interiors by Martin Brudnizki of MBDS, The Surrey has been completely transformed to encompass 70 guest rooms, 30 suites, and 14 private residences. It is home to the first New York outpost of the beloved eatery Casa Tua and the tranquil Surrey Spa featuring Sisley Paris and offers a chic lifestyle experience for both international tastemakers and local New Yorkers alike.

Located on East 76th Street, the hotel features public spaces and guest rooms designed by London and New York-based design team MBDS to blend past influences with contemporary sophistication. The design evokes a residential feel, paying tribute to New York with details like handcrafted Murano chandeliers and bespoke furniture pieces. Textures throughout the hotel—from cabinetry to wall finishes—add a rich, sensory dimension to the spaces.

The hotel’s suites are inspired by the bridges of Central Park. They include the Bethesda Grandeur Suite, Pine Bank Bridge Suite, Greywacke Heritage Suite, and The Surrey Suite, featuring design elements that pay homage to their namesakes. Crown moldings reflect each bridge’s architectural style, while illustrations of the bridges are found within each suite’s grand armoire. These spacious accommodations feature elegant living spaces, luxurious beds, and opulent bathrooms. Guests staying in these suites may opt for complimentary, dedicated butler service for a seamless and highly personalized stay.

The Surrey, a Corinthia Hotel is seeking to recruit a Front Office Supervisor. The Front Office Supervisor plays an important role in overall guest experience, and has crucial responsibility in ensuring excellent first and lasting impressions for each guest. They are responsible for overseeing the Front Office department to ensure guests’ needs are met throughout their stay and service is delivered consistently in line with the quality standards. They oversee day-to-day functions in the department, starting from pre-arrival guest requests, guest arrival, in-house experience, billing, departure, and post-departure feedback.

Summary of Responsibilities

• In conjunction with the Finance department, ensuring accounting instructions are accurately managed and the Hotel credit policy is followed by the Reception team.
• Ensuring that all Front Office and Guest Service departments are correctly staffed, suitably trained and performing their duties to the standard required.
• Overseeing smooth handovers between shifts.
• Assisting with check-in and check-outs
• Ensuring regular inspections of the public areas are carried out and that defects are reported and rectified.
• Driving the Corinthia Values and philosophy within the team, ensuring all SOPs and policies are well communicated and adhered to.
• Assessing training needs using guest feedback, online reviews and audits and organising training in liaison with Operational Coaches.
• Ensuring all new team members receive appropriate training and cross-training in the relevant departments.

• Minimum 3 years Front Office experience in a similar size and star rated Hotel.
• Strong background in Front of House/ Front Office operations.
• Written and verbal fluency in English. Fluency in another language an advantage.
• Knowledge of property management systems (e.g. Micros/Fidelio, Opera, etc.).
• Degree/Diploma in Hospitality Management or Tourism (desirable).