Front Desk Coordinator

Overview New York, New York, United States; New York, New York, United States; New York, New York, United States Healthcare Front Desk Coordinator Full Time | Monday–Friday | Day Shift | Infusion Center-Based Locations: Upper West Side Infusion Center, Upper East Side Infusion Center, and Flatiron Infusion Center About the Role As a Front Desk Coordinator, you will be a calm, capable operations professional who helps redefine the patient experience from the moment someone walks through the door. This high-impact, patient-facing role supports appointment scheduling, insurance verification, and the daily operations of our infusion centers to ensure a smooth, welcoming experience for patients. What You’ll Do Lead First Impressions — Greet patients with warmth and professionalism, answer phones, and support visitors with confidence and care Manage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in place Ensure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrity Collaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experience Maintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming environment Support Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume days What We’re Looking For 1–3 years of front desk or administrative experience in a medical or healthcare setting High School Diploma or GED required Strong understanding of insurance verification, billing basics, and the patient intake process Proficiency in EHR/EMR systems and scheduling software Knowledge of medical terminology and patient-facing protocols Exceptional customer service and communication skills Ability to multitask in a fast-paced environment while staying organized and accurate Quick learning agility — you adapt fast, absorb new processes quickly, and stay ahead of the curve Adaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflows Why You’ll Love IVX Health We’re redefining care for patients and for our teams. When you join IVX Health, you’ll find: Predictable Hours: Monday–Friday, regular business hours with rotating Saturdays Supportive Culture: Work with a compassionate, values-driven team Professional Growth: Tuition reimbursement, CEU access, and development opportunities Comprehensive Benefits: Medical, dental, vision, 401(k) match, disability, and more Life-Friendly Perks: Paid volunteer time, wellness support, and family-building benefits Pay is based on market location, knowledge, skills, and experience, and is benchmarked against similar organizations. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits. Pay Range (New York) $27 - $29.70 USD About IVX Health IVX Health is a national provider of infusion and injection therapy for chronic conditions. We focus on patient comfort and convenience and empower our team through core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride. Our Mission: To improve the lives of those we care for by redefining the care experience Our Vision: To be the nation’s preferred destination for pharmaceutical care of complex chronic conditions Our Commitment: To deliver an unmatched care experience with world-class service and clinical excellence Benefits We Offer Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services Flexible Savings Options – Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) Supplemental Protection – Accident, critical illness, and hospital indemnity plans Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses 401(k) Retirement Plan – Company match Disability Coverage – Short-term and long-term disability plans Fertility and Family Support – Resources and benefits for fertility care and family planning Life and AD&D Insurance – Financial protection Counseling and Wellness Support – Resources for well-being Education Assistance – Tuition reimbursement and certification support Continuing Education – Access to CEU library Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off Employee Referral Bonus – Rewards for referrals Note: Benefits may vary by employment type. Please contact HR for details on eligibility and coverage. EEO STATEMENT IVX Health is an Equal Opportunity Employer. We value diversity and are committed to an inclusive environment for all employees. Employment decisions are made based on business needs, job requirements, qualifications, and merit, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military status, age, disability, genetic characteristics, or other legally protected categories. Discrimination, harassment, or retaliation of any kind is prohibited. EEO will be extended to all aspects of employment. #J-18808-Ljbffr