Chief Operating Officer

Role Description

Take complete ownership of the Filipina Visa (FV) business unit's operational execution. You will be the "Integrator" to the CEO's "Visionary," responsible for transforming strategic goals into daily, weekly, and quarterly results. Your first and most critical mandate is to solve the operational challenges in service delivery, turning it into an efficient, productive, and profitable engine.

What You'll Do

• You will be the executive accountable for the day-to-day results of an entire business unit.
• Opportunity 1: The Growth-First COO (Dating Business)
  • Take full P&L and growth ownership of the dating platform.
  • Revolutionize a marketing strategy that requires growth and vision.
  • Bring on major marketing partners, affiliates, and influencers capable of delivering new leads.
  • Build, hire, and manage a new India-based sales team (Director, leaders, and agents) from the ground up, providing a vision that aligns with our revenue goals.
  • Re-engineer the sales process to be scalable, efficient, and effective.
• Opportunity 2: The Process-First COO (Visa Business)
  • Take full P&L and operational ownership of the visa services unit.
  • Solve a complex service delivery challenge, owning the client journey from payment to completion.
  • Master our existing system of 300+ procedures, then identify inefficiencies and implement data-driven improvements.
  • Lead and manage a large, established team (60+ people), acting as the "police officer" for quality, compliance, and adherence to procedure.
  • Act as the primary "analytical engine" for the business, using data to validate processes and drive profitability.

Qualifications

• You are a true Integrator: You live to translate vision into a concrete plan and execute it flawlessly.
• You are a Data Skeptic: You don't just read reports; you question their inputs. You hold leaders accountable for producing insightful, relevant data. You love and trust data - once you know it intimately, and not before.
• You are an Exceptional Communicator: You are a master of the written word. You write with clarity and precision.
• You are a Strong Leader: You know how to manage managers, foster accountability, and build high-performing teams (remote and international).
• You Respect Process: You believe in the power of systems and are willing to master a system before you try to change it.
• You are Resilient: You thrive on high-stakes challenges and have the grit to see them through.

Benefits

• Competitive Compensation: A strong salary with significant performance-based incentives.
• Full Autonomy: This is a P&L-ownership role with broad authority to execute.
• Close Partnership: You will work directly with the CEO as their key strategic partner.
• 100% Remote: We are a global, remote-first company.
• High Impact: You will be solving the #1 most critical challenge in the business.