Senior Desktop Support

Get AI-powered advice on this job and more exclusive features. This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $29.00/hr - $34.00/hr Must Haves: 3+ years of experience in a corporate help desk role Windows Operating System Fundamentals, or equivalent experience MacOS troubleshooting experience Android/iOS mobile application management CompTIA A+ certification Plusses: Microsoft ECM ServiceNow JAMF Device configuration, app deployment, MDM, and smart groups PowerShell Scripting Day to Day: Provide technical support to all staff for computer systems, software, and hardware Install, configure, and troubleshoot, Operating Systems (Windows, MacOS), workstation hardware, user applications & software, computer peripherals, connectivity, permissions, and conference room issues. Ensure that work is carried out within agreed service level agreements (SLA’s) and in accordance with department policies. Communicate technical information to both technical and nontechnical personnel May participate in projects relating to any aspect of end user technologies or standards. Identify potential system & operational improvements and present these to senior technicians and management for consideration and implementation Provide feedback on documentation and processes to leadership Explain and document all technical issues in assigned tickets Compensation : $29/hr. to $34/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Customer Service Industries Health and Human Services Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Desktop Support Specialist” roles. Jacksonville, FL $120,000.00-$145,000.00 3 days ago Quality Management Systems Administrator Systems Administrator Specialists-Implementation Architect Telecommunications Expense Management (TEM) System Administrator Service Delivery Center - Application System Administrator - Manager 1 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr