Epic Training Manager

Support CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.Adventist HealthCare seeks to hire an experienced Epic Training Manager who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As an Epic Training Manager, you will: • Leads the organizational training-readiness program for Epic implementation, upgrades, optimization, go-live planning, stabilization, and ongoing education, ensuring internal scope, readiness milestones, and timelines are achieved when Epic provides core end-user training.• Serves as the primary liaison with Epic training representatives and internal project leadership; coordinates training plans, dependencies, schedules, materials, issue resolution, and status reporting.• Oversees training logistics, including role mapping, enrollment, class scheduling, learner communications, Learning Management System, training environment readiness (facilities and equipment), attendance tracking, completion reporting, and escalation of access or scheduling barriers.• Partners with operational leaders, clinical stakeholders, revenue cycle leaders, physician champions, subject matter experts, application teams, and technical teams to validate workflow alignment, learner populations, and organizational readiness.• Directly supervises internal training coordination and end-user support staff, including work assignments, performance management, professional development, resource allocation, workload balancing, coaching, and hiring support.• Manages Super User Lead (SUL) onboarding and engagement throughout the project; coordinates initial Epic training for SULs; and oversees day-in-the-life activities led by SULs to support end-user readiness.• Coordinates local reinforcement, job aids, workflow communications, competency validation, and post-training support activities that complement Epic-provided training and address organization-specific needs.• Monitors training completion, readiness metrics, user feedback, and adoption risks; identifies knowledge gaps and barriers; escalates issues; and leads continuous improvement of internal readiness and support processes.• Maintains expertise in Epic training methodology, implementation practices, healthcare technology trends, change management, and organizational priorities.Qualifications include:• Bachelor's degree from an accredited college or university in education, healthcare administration, clinical informatics, information technology, nursing, business administration, or a related field. Master's degree preferred.• Minimum of six (6) years of progressively responsible experience in healthcare training coordination, education operations, clinical operations, clinical informatics, electronic health record implementation, application support, or related healthcare technology experience.• Minimum of three (3) years of management experience preferred. Experience leading training coordination, education operations, end-user support, technical staff, or healthcare information technology initiatives is preferred.• Epic training certification or proficiency preferred / Project Management Professional preferred• Experience coordinating Epic-led training for implementations, go-lives, upgrades, optimization initiatives, and end-user readiness programs is preferred. Experience supporting integrated workflows across multiple Epic applications and using learning management systems is preferredWork Schedule:Employment Type: Full-timeHours per Week: 40 hours/weekTypical Daily Schedule: 8 am-5 pm Monday through Friday Shift Type: Day ShiftHoliday Requirements: Follow the company holiday calendarPay Range:$50.80 - $76.20If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Exempt)At Adventist HealthCare our job is to care for you.We do this by offering:Work life balance through nonrotating shiftsRecognition and rewards for professional expertiseFree Employee parkingMedical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hireEmployer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)Paid Time OffEmployer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insuranceSubsidized childcare at participating childcare centersTuition ReimbursementEmployee Assistance Program (EAP) supportAs a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.Join the Adventist HealthCare team today, apply now to be considered!COVID-19 VaccinationAdventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.Tobacco and Drug StatementTobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal Employment OpportunityAdventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.SummaryLocation: Gaithersburg, MDType: Full time