Service Advisor - Audi of Ft. Washington

Job Duties Prepares service estimates, sells routine maintenance/repair services and conducts follow‑ups regarding unsold services and customer inquiries Performs opening and closing responsibilities Schedules appointments, answers phones and collects funds for services performed Predicts the time needed for completion and stays in constant communication with the customer during the repair process Assists with the coordination of alternate transportation, rental car reservations, shuttle, etc. Sells needed maintenance services and related parts to customers Identifies customer requests Conducts a complete vehicle walk‑around Present multi‑point inspection results to customers Recommends needed maintenance services and related parts Conducts a detailed active delivery of each vehicle Makes appropriate prospecting and follow‑up contacts with owners Provides outstanding customer service in accordance with dealership policies Writes complete, accurate repair orders in accordance with dealership and manufacturer policies Provides estimated cost analysis of automotive repairs and routine maintenance Provides in‑depth information on original equipment manufacturer (OEM) part options Performs all other duties and special projects as assigned Education and Training High school diploma or general education degree (GED) Intermediate skills in CDK or Reynolds and Reynolds software Relevant Work Experience 1 year experience working in a service advisor or express service advisor capacity Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental Leave Paid Military Leave Tuition Reimbursement Pay Competitive wages commensurate with job‑related skills, experience, relevant education or training, and geographic location. This is a commission‑eligible role, with earnings ranging from $3,000 to $10,000 per month based on performance. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr