Technical Support Specialist
Doist
As a Technical Support Specialist, you’ll ensure clients receive fast, accurate, and empathetic help while fully leveraging INNERGY Design and integrated CAD/CAM solutions. You’ll troubleshoot complex technical issues, collaborate across teams, and help shape the future of support by training our AI systems to anticipate and resolve client needs automatically.This role bridges client experience, technical excellence, and AI innovation, directly impacting customer satisfaction, operational efficiency, and product improvement. Key Responsibilities Client Support & ExperienceManage and resolve client issues through Intercom and Microsoft Dynamics, ensuring responses meet SLAs and deliver a consistently positive experience. Communicate complex technical concepts clearly and empathetically to build client confidence and trust. Technical TroubleshootingDiagnose and resolve issues related to INNERGY Design, Microvellum Toolbox, and AutoCAD-based integrations. Support workflows including CAD integration, library configurations, and manufacturing processes to ensure seamless design-to-production operations. AI & Automation EnablementTag and label “How-do-I” tickets to train Intercom AI, improving self-service resolution rates. Leverage ticket history and pattern analysis to improve AI accuracy, reduce manual intervention, and scale automation. Knowledge ManagementDevelop and maintain a knowledge base of reusable responses, how-to articles, and best practices. Continuously refine documentation to improve internal efficiency and client self-service. Bug Reporting & CollaborationCreate detailed, reproducible bug reports from client issues. Collaborate with Engineering and Product teams to drive fast, high-quality fixes. Track recurring issues and share insights to inform product improvements. Data & Process OptimizationAccurately tag and categorize tickets for reporting and analytics. Identify trends and partner with peers to refine workflows and elevate the overall support experience. #J-18808-Ljbffr Doist
$57k - $90k
...team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point...SuggestedFull timeWork at officeLocal areaFlexible hoursShift work- ...Support Specialist Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations... ...works. We're seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering...Suggested
Swap Commerce
Austin, TX4 days ago - ...Monitoring a fleet of mobile service robots and providing live support and in the moment troubleshooting in a hospital environment using... ...techy: you are the go-to among friends for fixing their technical problems. Formerly employed or shadowed in the healthcare space...SuggestedLocal areaFlexible hoursShift workNight shiftWeekend workEarly shift
Doist
Austin, TX23 hours ago $55k
...Job Description Provide remote support (phone and screen sharing sessions) for Oncology and Surgery Business products – including... ...STEM field. Two year Associate’s degree with relevant clinical / technical support experience may also be considered High comfort level...SuggestedCasual workRemote workINNERGY
Austin, TX2 days ago- ...AlertMedia in the United States is seeking a Customer Support Specialist to handle technical inquiries via phone, email, and live chat. You’ll deliver fast, friendly, solution-oriented support and reflect our customer-love culture while working a one-shift schedule from...SuggestedShift work
Doist
Austin, TX23 hours ago - ...Technical Support Specialist vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high...Work at officeLocal areaRemote workShift work
vTech Solution
Austin, TX22 hours ago - ...Technical Support Specialist Austin, Texas, United States At Lightspeed Systems, we help K–12 schools create safer, more effective digital learning environments. Our solutions empower IT teams, administrators, and educators to protect students, manage technology...Casual workWork at officeLocal area
Lightspeed Systems
Austin, TX4 hours ago - EBMX Technical Support Specialist Location: Austin, Texas Department: Technical Support / Operations Employment Type: Full-Time (will consider part time for the right candidate) Position Overview EBMX is seeking a detail-oriented and hands‑on Technical Support Specialist...Full timePart time
$53k - $62k
We’re looking for an IT Support Specialist I to join our growing IT team. In this role, you’ll be the first point of contact for employees... ...able to communicate effectively with a wide variety of non-technical users ● Proficiency with Windows 11 and Microsoft Office 36...Full timeWork at officeRemote workRelocation- ...are looking for: A dedicated IT Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to our staff, troubleshooting hardware and software issues, and ensuring efficient operations across our IT...Temporary workWork at officeRemote work
Epiphany Business Services, LLC
Austin, TX4 days ago - ...Title: IT Help Desk Support Specialist Location: 100% Onsite, Austin, TX 78751 Engagement Type: W2 Contract, long term, with contract... ...~6+ months of customer service experience supporting technical issues ~ High school diploma or equivalent ~45+ WPM...Long term contractFull timeContract workLocal areaMonday to FridayDay shift
GTS
Austin, TX1 day ago - Are you a highly skilled technical expert with a passion for solving complex problems and providing exceptional customer service? Do you... ...escalated technical issues and bridging the gap between customer support and technical development teams? If so, this role is for you!...Work at officeLocal areaWorldwide
- ...improvement companies in the country. We are seeking a Data Analyst to support business growth through metrics, reporting, and data-driven... ...best practices Ability to present data clearly to non-technical stakeholders Strong verbal and written communication skills Ability...Full timeRelocationMonday to Friday
- ...Information Technology Associate – Help Desk Support Austin, TX Monday–Friday, 8:30am–5:30pm Stelvio are partnering with a client in... ...while managing multiple requests. Key Responsibilities Provide technical assistance for incoming help desk requests related to hardware,...Work at officeLocal areaRemote workMonday to Friday
Stelvio Inc.
Austin, TX3 days ago - ...Business Analyst, Trade and Fund Processing Technology Business Analyst - (Wires channel in payments processing) Microsoft Office Specialist/Business Analyst Business Configuration Analyst - Behavioral Health Sr Analyst, Associate Information System Owner (ISO) Business...Contract workWork at officeLocal areaRemote work
Trinity Technology Solutions LLC
Austin, TX2 days ago $20 - $25 per hour
...essential part of our internal success! You’ll work alongside a supportive group of IT professionals in a high-energy environment,... ...Assist the IT team with ongoing and new projects What You Bring: Technical Skills Experience imaging and deploying devices (Windows/Mac environments...Part timeWork at officeImmediate startFlexible hours- ...shared ownership as we redefine how global commerce works. The IT Helpdesk Engineer provides first-line and second-line technical support to users across the organization, ensuring fast and effective resolution of IT incidents and requests. This role involves troubleshooting...Work at office
Swap.com
Austin, TX1 day ago $95k - $105k
...strong documentation capabilities, such as capturing business requirements, creating fit-gap analyses, and diagramming process flows to support scalable solutions. The ideal candidate thrives in a fast-paced, multi-division environment and consistently delivers measurable...Alliance of Professionals & Consultants
Round Rock, TX3 days ago- ...Cutover Coordinator This position is responsible for supporting the project management team in the planning, execution, and monitoring... ...for the transition. Coordinates with functional, technical, change management, training teams and all other business stakeholders...Hourly payFor contractorsRemote workMonday to FridayWeekend workAfternoon shiftEarly shift
Spectraforce Technologies
Austin, TX22 hours ago - ...This Opportunity WSP is seeking a GIS Analyst to support our Mapping & Analysis team in our Austin, TX office. The selected candidate... ...maintenance; compile metadata and data documentation; and provide technical support for coordinate/projection on information and related...Work at officeWorldwide
WSP
Austin, TX1 day ago - ...data access governance ~8 years, Required - Experience with SSO integration (Okta, SailPoint) ~8 years, Required - Enable and support Snowflake AI (Cortex) features, including AI functions, governance, and monitoring ~8 years, Required - Design and manage...H1bLocal areaRemote work
Pedigo Staffing Services
Austin, TX4 days ago - ...Technical Support Analyst II Farm Credit Bank of Texas is a $42.2 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states...Local areaImmediate startFlexible hoursWeekend workAfternoon shift
Farm Credit Bank of Texas
Austin, TX1 day ago - ...Technical Support Analyst Technical Support Analyst Job Location: Austin, TX (Onsite) Duration: Full-time Job description: Configuring New Hire Laptops Asset disposal and pick up QR Conference Code Creation Filling Vending Machines Call Center Reconfiguration...Full time
Syntricate Technologies
Austin, TX3 days ago - ...Job Responsibilities: The Helpdesk Technician provides fast technical assistance on company computer systems. They will need to answer... ...to be able to work alongside the NOC and other IT Staff to support the overall IT mission to provide a safe, secure, and stable computing...Hourly payWork at officeRemote workNight shift
Purple | ZP Better Together
Austin, TX4 days ago - ...Description Summary: Under the supervision of the IT Director, the IT Support Analyst provides maintenance and assistance for all internal and external guest requests as pertaining to computing and network issues. The IT Support Analyst will coach users in the...Work experience placementLocal area
White Lodging
Austin, TX4 days ago - ...IT Support Technician Austin, TX (100% On-Site) 12 + Months Provide hands-on Tier 1 IT support and hardware troubleshooting alongside senior mentors. Experience: 2-4 years Skills: Windows, iOS/Android, customer service, documentation...Worldwide
Dexian
Sunset Valley, TX4 days ago - ...Support System Administrator The Support System Administrator will be responsible for supporting the migration and modernization of EOL systems, including legacy systems running older versions of Windows and Red Hat Enterprise Linux. The role will focus on upgrading...For contractors
Lumen Solutions Group Inc.
Austin, TX22 hours ago - ...Note: Strictly for candidates within the United States. We are seeking a dedicated and technically skilled IT Support Specialist to join our growing team. As an IT Support Specialist at CiviTronix, you will be responsible for providing technical support and maintaining...Work at office
CiviTronix
Austin, TX2 days ago - ...digital space - ready to join us? What's the position? Our IT Support Technician I is an integral part of our IT Support team in... ...troubleshooting instincts, clear communication with both technical and non-technical audiences, and a service-first mindset ~ Preferred...Remote workWeekend work3 days per week
Hard Rock Digital
Austin, TX3 days ago - Job Opportunities Accounting Intern (Fall 2026) Location: South San Francisco, California, USA Aerodynamics Manager Location: South San Francisco, California, USA Assistant Site Lead, Flight Test Operations Location: Half Moon Bay, California, USA ...Internship
ZipLine
Austin, TX3 days ago
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