Technical Support Specialist
EBMX Global
EBMX Technical Support Specialist Location: Austin, Texas Department: Technical Support / Operations Employment Type: Full-Time (will consider part time for the right candidate) Position Overview EBMX is seeking a detail-oriented and hands‑on Technical Support Specialist to support customers and internal operations related to EBMX products. This role requires technical knowledge of our product line, excellent troubleshooting skills, and the ability to professionally communicate with customers through helpdesk systems while following established internal processes and procedures. The ideal candidate is highly organized, mechanically inclined, customer‑focused, and comfortable performing bench testing, diagnostics, and warranty assessments in a fast‑paced environment. Key Responsibilities Provide technical support to customers through helpdesk tickets, email, and other support channels in a professional and timely manner Troubleshoot and resolve technical issues related to EBMX products Perform hands‑on bench testing, diagnostics, and product evaluations Conduct warranty assessments and accurately document findings and resolutions Maintain detailed records and follow internal support and warranty procedures Dispatch warranty parts in a timely manner Ensure all customer interactions reflect a high standard of professionalism and customer service Follow company processes and escalation procedures consistently and accurately Contribute to internal documentation, troubleshooting guides, and knowledge base updates Qualifications Previous experience supporting technical or electronic products highly beneficial Familiarity with EBMX products and systems strongly preferred Strong attention to detail and organizational skills Hands‑on experience with diagnostics, testing, or repair work Ability to perform bench testing and technical evaluations independently Excellent written and verbal communication skills Comfortable managing customer interactions through helpdesk ticketing systems Ability to follow established internal processes and documentation standards Strong problem‑solving and troubleshooting abilities Ability to work independently Preferred Skills Experience in electric vehicle, powersports, electronics, or automotive industries Experience with warranty processing and shipping Familiarity with helpdesk software platforms What We Offer Opportunity to work with innovative performance technology brand Collaborative and fast‑paced environment Career growth opportunities within a growing company #J-18808-Ljbffr EBMX Global
$57k - $90k
...team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point...SuggestedFull timeWork at officeLocal areaFlexible hoursShift work- ...Technical Support Specialist vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high...SuggestedWork at officeLocal areaRemote workShift work
$55k
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$53k - $62k
We’re looking for an IT Support Specialist I to join our growing IT team. In this role, you’ll be the first point of contact for employees... ...able to communicate effectively with a wide variety of non-technical users ● Proficiency with Windows 11 and Microsoft Office 36...Full timeWork at officeRemote workRelocation- ...are looking for: A dedicated IT Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to our staff, troubleshooting hardware and software issues, and ensuring efficient operations across our IT...Temporary workWork at officeRemote work
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$20 - $25 per hour
...essential part of our internal success! You’ll work alongside a supportive group of IT professionals in a high-energy environment,... ...Assist the IT team with ongoing and new projects What You Bring: Technical Skills Experience imaging and deploying devices (Windows/Mac environments...Part timeWork at officeImmediate startFlexible hours- ...Technical Support Analyst II Farm Credit Bank of Texas is a $42.2 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states...Local areaImmediate startFlexible hoursWeekend workAfternoon shift
$95k - $105k
...strong documentation capabilities, such as capturing business requirements, creating fit-gap analyses, and diagramming process flows to support scalable solutions. The ideal candidate thrives in a fast-paced, multi-division environment and consistently delivers measurable...- ...Support System Administrator The Support System Administrator will be responsible for supporting the migration and modernization of EOL systems, including legacy systems running older versions of Windows and Red Hat Enterprise Linux. The role will focus on upgrading...For contractors
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$18 - $25 per hour
...Technical Support Representative - Level 1 As a Technical Support Representative - Level 1, you will provide tier 1 or tier 2 support based on training and knowledge in a fast-paced communication center to resolve technical issues in a variety of methods, such as alarm...Remote work
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