Technical Support Specialist
EBMX Global
EBMX Technical Support Specialist Location: Austin, Texas Department: Technical Support / Operations Employment Type: Full-Time (will consider part time for the right candidate) Position Overview EBMX is seeking a detail-oriented and hands‑on Technical Support Specialist to support customers and internal operations related to EBMX products. This role requires technical knowledge of our product line, excellent troubleshooting skills, and the ability to professionally communicate with customers through helpdesk systems while following established internal processes and procedures. The ideal candidate is highly organized, mechanically inclined, customer‑focused, and comfortable performing bench testing, diagnostics, and warranty assessments in a fast‑paced environment. Key Responsibilities Provide technical support to customers through helpdesk tickets, email, and other support channels in a professional and timely manner Troubleshoot and resolve technical issues related to EBMX products Perform hands‑on bench testing, diagnostics, and product evaluations Conduct warranty assessments and accurately document findings and resolutions Maintain detailed records and follow internal support and warranty procedures Dispatch warranty parts in a timely manner Ensure all customer interactions reflect a high standard of professionalism and customer service Follow company processes and escalation procedures consistently and accurately Contribute to internal documentation, troubleshooting guides, and knowledge base updates Qualifications Previous experience supporting technical or electronic products highly beneficial Familiarity with EBMX products and systems strongly preferred Strong attention to detail and organizational skills Hands‑on experience with diagnostics, testing, or repair work Ability to perform bench testing and technical evaluations independently Excellent written and verbal communication skills Comfortable managing customer interactions through helpdesk ticketing systems Ability to follow established internal processes and documentation standards Strong problem‑solving and troubleshooting abilities Ability to work independently Preferred Skills Experience in electric vehicle, powersports, electronics, or automotive industries Experience with warranty processing and shipping Familiarity with helpdesk software platforms What We Offer Opportunity to work with innovative performance technology brand Collaborative and fast‑paced environment Career growth opportunities within a growing company #J-18808-Ljbffr EBMX Global
- ...to protect students, manage technology, and gain meaningful visibility into their digital ecosystems.We’re looking for a Technical Support Specialist who is passionate about technology, problem-solving, and delivering an exceptional customer experience. In this role,...SuggestedCasual workWork at officeLocal area
- ...Monitoring a fleet of mobile service robots and providing live support and in the moment troubleshooting in a hospital environment using... ...techy: you are the go-to among friends for fixing their technical problems. Formerly employed or shadowed in the healthcare space...SuggestedLocal areaFlexible hoursShift workNight shiftWeekend workEarly shift
- ...Technical Support Specialist vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing solutions will allow you to elude those tasks and place topnotch, high...SuggestedWork at officeLocal areaRemote workShift work
$55k
...Job Description Provide remote support (phone and screen sharing sessions) for Oncology and Surgery Business products – including... ...STEM field. Two year Associate’s degree with relevant clinical / technical support experience may also be considered High comfort level...SuggestedCasual workRemote work- ...AlertMedia in the United States is seeking a Customer Support Specialist to handle technical inquiries via phone, email, and live chat. You’ll deliver fast, friendly, solution-oriented support and reflect our customer-love culture while working a one-shift schedule from...SuggestedShift work
- ...Support Specialist Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations... ...works. We're seeking a reliable, organised, and technically minded Support Specialist who enjoys problem-solving and delivering...
$57k - $90k
...team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary...Work at officeLocal areaFlexible hoursShift work- As a Technical Support Specialist, you’ll ensure clients receive fast, accurate, and empathetic help while fully leveraging INNERGY Design and integrated CAD/CAM solutions. You’ll troubleshoot complex technical issues, collaborate across teams, and help shape the future...
$53k - $62k
We’re looking for an IT Support Specialist I to join our growing IT team. In this role, you’ll be the first point of contact for employees... ...able to communicate effectively with a wide variety of non-technical users ● Proficiency with Windows 11 and Microsoft Office 3...Full timeWork at officeRemote workRelocation- ...are looking for: A dedicated IT Help Desk Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to our staff, troubleshooting hardware and software issues, and ensuring efficient operations across our IT...Temporary workWork at officeRemote work
- ...Title: IT Help Desk Support Specialist Location: 100% Onsite, Austin, TX 78751 Engagement Type: W2 Contract, long term, with contract... ...~6+ months of customer service experience supporting technical issues ~ High school diploma or equivalent ~45+ WPM...Long term contractFull timeContract workLocal areaMonday to FridayDay shift
- ...automated technology solutions that improve operational efficiency and support enterprise financial processes. The position serves as the lead... ...business processes and system frameworks, troubleshoot technical issues, conduct risk assessments, and collaborate with stakeholders...Full timeWork experience placementVisa sponsorshipFlexible hours
- ...drive efficiency and effectiveness.Train internal users, external technical teams, and leaders on dashboard, API, and tool usage; assist in... ...referral fees.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications,...Permanent employmentFull timeContract workWork experience placementLocal area
$117k - $140k
...TrustArc. This role partners closely with Marketing Operations teams to deliver scalable, compliant, and data-driven solutions that support Box’s go-to-market strategy.As a BSA III, you will independently drive medium to high-complexity initiatives, act as a subject...Live inWork at officeShift work3 days per week- ...Description:As a Senior Manager, your role will be establishing and supporting configuration and design and standards. Primary responsibility... ...are Accela Product Suite expertise.You are an Accela Licensed specialist.You are good in implementation and configuration.You have...
$100k - $140k
...well-structured requirements as projects evolve due to design or technical direction shifts.Cross-Functional Collaboration: Partner with... ...teams to agree on implementation approaches.Testing & Release Support: Serve as the functional point of contact for QA, perform hands...Contract workWork at officeShift work- ...Systems & Integrations is a critical role within the Finance department, supporting the realization of Dimensional’s financial systems strategy through the translation of business requirements to technical solutions. This role will be critical to supporting the realization...Full timeWork experience placement
$146.9k - $168.9k
...We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network... ...to decision-makers. Documenting business and functional/technical specifications for ServiceNow (ITSM / HRSD) system development...Full timeContract workWork experience placementLocal areaFlexible hours- Are you a highly skilled technical expert with a passion for solving complex problems and providing exceptional customer service? Do you... ...escalated technical issues and bridging the gap between customer support and technical development teams? If so, this role is for you!...Work at officeLocal areaWorldwide
- ...a customer service-oriented Service Desk Analyst to provide technical support to users in an efficient and accurate manner. You will be performing... ...Code78756CityAustinStateTexas Workplace TypeOn-site Organizational LevelIC2- Specialist/Analyst Department: INFORMATION TECHNOLOGYWork at officeFlexible hoursWeekend work
- ...Time)Employment Type: Full TimeIndustry: Computer SoftwareClient: WiproContact: Meghana GorusuCompany: SRI Tech SolutionsRole: L1 Support AnalystLocation: Primary : Austin, secondary : RaleighLocation Austin, tX or Raleigh , NC Day 1 onsiteL1 Support Analyst, focusing...Full time
- ...Information Technology Associate – Help Desk Support Austin, TX Monday–Friday, 8:30am–5:30pm Stelvio are partnering with a client in... ...while managing multiple requests. Key Responsibilities Provide technical assistance for incoming help desk requests related to hardware,...Work at officeLocal areaRemote workMonday to Friday
- ...insights on revenue opportunities at a product and vertical level- Maintain team documents to ensure relevance (e.g., data mapping, support schedules)- Collaborate with operational leaders to ensure smooth project execution, drive stakeholder communication/alignment,...
- ...analysis, and translate business needs into actionable insights.Experience designing dashboards, KPIs, and performance measures to support data-driven decision-making is required.Required Skills & Experience:Experience in IT, supporting the design, development, or delivery...Local area
- ...Business Analyst, Trade and Fund Processing Technology Business Analyst - (Wires channel in payments processing) Microsoft Office Specialist/Business Analyst Business Configuration Analyst - Behavioral Health Sr Analyst, Associate Information System Owner (ISO) Business...Contract workWork at officeLocal areaRemote work
- ...more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success... ...and second level escalated end-user support issues through phone, email, remote and... ...telephone and via email. Ability to communicate technical information to non-technical personnel....Full timeSummer workCasual workLocal areaRemote work
- ...ownership as we redefine how global commerce works. IT Helpdesk Engineer The IT Helpdesk Engineer provides first-line and second-line technical support to users across the organization, ensuring fast and effective resolution of IT incidents and requests. This role involves...Work at office
- ...working with Product Management, Pricing and Customer Services/Support teams and data in a SaaS environment, deploying and improving Product... ...processes, and working cross-functionally with business and technical teams to understand and execute on data and insights’ needs for...
$95k - $105k
...strong documentation capabilities, such as capturing business requirements, creating fit-gap analyses, and diagramming process flows to support scalable solutions. The ideal candidate thrives in a fast-paced, multi-division environment and consistently delivers measurable...- ...data access governance ~8 years, Required - Experience with SSO integration (Okta, SailPoint) ~8 years, Required - Enable and support Snowflake AI (Cortex) features, including AI functions, governance, and monitoring ~8 years, Required - Design and manage...H1bLocal areaRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist. Be the first to apply!
- technical assistant Austin, TX
- work from home technical support specialist Austin, TX
- end user support technician Austin, TX
- help desk technical support Austin, TX
- technical support assistant Austin, TX
- entry level support technician Austin, TX
- tech assistant Austin, TX
- remote support technician Austin, TX
- application support technician Austin, TX
- technical associate Austin, TX

