Sales Manager

Position SummaryThe Sales Manager shares ownership of revenue development, achievement, and growth for Facultatieve Technologies' cremation and incineration equipment, parts, and service agreements across North America. The role builds and manages relationships with funeral homes, crematories, pet aftercare providers, municipalities, and distributors. It works closely with Operations, Engineering, and Field Service to ensure product offerings align with market demand. The Sales Manager is the bridge between the customer and the organization, from first contact through commissioning and ongoing service.Key ResponsibilitiesSales Strategy & Growth: Develop and execute the North American sales plan to meet annual revenue, margin, and market-share targets for equipment, parts, and service contracts.Account Management: Grow and retain key accounts, including funeral homes, crematories, pet aftercare providers, cemeteries, and municipal or institutional customers.Business Development: Identify and pursue new markets and customers, including new-build crematory projects, equipment replacements, and service agreement conversions.Proposals & Pricing: Prepare quotes, proposals, and bid responses in partnership with Engineering and Operations; negotiate pricing and contract terms within approved guidelines.Pipeline & Forecasting: Maintain accurate CRM records, pipeline reports, and sales forecasts; report results and trends to senior leadership.Cross-Functional Coordination: Partner with Operations, Engineering, Project Management, and Field Service to set accurate customer expectations on lead times, installation, permitting, and commissioning.Market Intelligence: Track competitor products, pricing, emissions and permitting trends, and industry developments to inform product and pricing strategy.Industry Presence: Represent FT at trade shows, association meetings, and customer site visits (e.g., NFDA, CANA, and regional funeral and aftercare associations).Core DutiesProspect, qualify, and close new equipment and service opportunitiesConduct customer site visits, needs assessments, and product demonstrationsPrepare and present quotes, proposals, and bid packagesNegotiate pricing, payment terms, and contract details within approved authorityMaintain CRM data, activity logs, and weekly pipeline updatesDeliver monthly and quarterly sales forecasts and performance reportsHand off closed orders to Operations with complete specifications and customer requirementsSupport collections and resolve customer issues in partnership with Accounting and Field ServiceAttend trade shows, conferences, and industry association eventsManage travel and entertainment expenses within company policyRequired QualificationsBachelor’s degree in Business, Marketing, Engineering, or a related field, or equivalent combination of education and experience5+ years of B2B sales experience, preferably in capital equipment or industrial productsProven record of meeting or exceeding annual sales targetsExperience managing a full sales cycle, from prospecting through contract closeProficiency with CRM software and Microsoft Office (Excel, Word, PowerPoint, Outlook)Strong negotiation, presentation, and written communication skillsAbility to travel approximately 50–70%, including overnight and multi-day tripsValid driver's license and a driving record that meets company insurance requirementsAbility to obtain a valid passport for travel to CanadaDesired Skills6+ years of experience in the crematorium and/or aftercare industry (human or pet cremation, funeral service, or deathcare equipment and services)Established network of funeral home, crematory, and pet aftercare decision-makers in North AmericaWorking knowledge of cremation and incineration equipment, including cremators, retorts, processors, and emissions controlsFamiliarity with state and provincial crematory regulations, air-permitting requirements, and EPA standards affecting equipment salesExperience selling service agreements, parts programs, or aftermarket support alongside capital equipmentInvolvement with industry associations such as CANA, NFDA, or state funeral directors associationsBilingual English/Spanish or English/French a plusExperience with Salesforce, HubSpot, or a comparable CRM platformCompensation & BenefitsBase salary: Competitive annual salary, DOEIncentive: Eligible for a commission plan based on a combination of team and individual sales performance. Plan details are provided at the time of offer.Company-paid employee premium for health, life, and AD&D insurance; eligibility begins the month following a 90-day probationary periodDependent premiums shared at 55% company / 45% employee401(k) after one year of employment, with a company match up to 4%Paid time off: 10 days after one year, 15 days after two years, and 20 days after 10 years of service; first-year PTO prorated per offerTen company-paid holidaysCompany credit card, laptop, and reimbursement of reasonable business travel expensesEqual Opportunity & Employment TermsFacultatieve Technologies the Americas, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.Employment with Facultatieve Technologies the Americas, Inc. is at-will. This job description is not exhaustive, and duties may change based on business needs. Reasonable accommodations are available to qualified individuals with disabilities.