Customer Service Representative

Job Description

Job Description

RiteScreen, the industry leader in window and door screen solutions, is seeking a Customer Service Representative to join our exceptional team in Export, PA . This is not your typical CSR role — this position supports some of our largest and most strategic clients and plays a key role in driving data-driven decisions, cross-functional collaboration, and continuous improvement initiatives.

If you’re a polished professional who thrives on problem-solving, building strong relationships, and delivering service that wows , we’d love to meet you.

In this dynamic, fast-paced role, you’ll not only process orders and support customers but also help shape how we serve them. Your analytical thinking, communication skills, and judgment will make a real impact on both our customers and our business.

Your day might include:

• Managing complex customer orders and inquiries with accuracy and professionalism

• Serving as the go-to point of contact for key accounts and high-touch clients

• Using data and reports to uncover trends, forecast needs, and recommend improvements

• Supporting leadership with customer and sales analytics that drive smart decision-making

• Coordinating projects across multiple departments to ensure seamless execution

• Mentoring team members and promoting best practices in customer engagement

• Applying sound judgment to pricing adjustments, incentive offers, and escalated issues

• 3–5+ years of customer service experience, ideally in a B2B or manufacturing environment

• Proven ability to balance client satisfaction with business goals

• Strong Excel, CRM, and ERP system skills — you know your way around data and reporting

• Excellent communication and problem-solving abilities

• Confidence in managing escalated issues with professionalism and tact

• Comfort collaborating across departments to deliver exceptional results

• A continuous improvement mindset and commitment to excellence

At RiteScreen, you’ll be part of a collaborative, growth-minded company that values innovation and customer partnership. Our Export, PA office offers a bright, modern space where ideas flow and teamwork drives success — all while supporting our fast-growing FlexScreen brand.

We offer competitive compensation, professional growth opportunities, and a culture that balances performance with pride in our work.

For over 75 years, RiteScreen has been the trusted partner to America’s window and door manufacturers. Our team is driven by precision, service, and innovation — providing solutions that keep our customers’ products performing beautifully.

RiteScreen is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Ready to bring your expertise and professionalism to a company that values your voice and your vision?
Apply today and help us continue to build strong partnerships — one customer at a time.

#ZR