Customer Success Manager - Resilience | Remote (US)

Customer Success Manager – Resilience | Remote (US)

Resilience is seeking a Customer Success Manager (CSM) to proactively manage key accounts, drive adoption, and ensure measurable outcomes in cyber risk management. This full-time, remote role offers $90,000–$130,000/year plus benefits, and requires 6–10 years of B2B SaaS customer success or account management experience, with at least 2 years in cybersecurity, cyber insurance, or risk management.

The successful candidate will optimize customer success processes, act as the voice of the customer, and collaborate cross-functionally to deliver value and strengthen client relationships.

• Job Title: Customer Success Manager
• Employer: Resilience
• Location: Remote (US-based; offices in San Francisco, New York, Chicago, Baltimore, Los Angeles, Toronto, London)
• Pay: $90,000–$130,000/year
• Job Type: Full-Time

About Resilience

Founded in 2016, Resilience integrates cybersecurity, cyber insurance, and cyber risk management into one solution. Backed by leading venture firms (General Catalyst, Lightspeed, Founders Fund, CRV, Shield Capital), Resilience combines risk quantification software, expert security services, and A+ rated cyber insurance to help organizations reduce exposure and manage risk effectively.

The company culture is guided by four values: transparency, excellence, grit, and humility .

Key Responsibilities

• Manage a portfolio of key accounts to drive adoption, ROI, and reduced cyber risk exposure
• Optimize and scale customer success playbooks (health scoring, renewal strategy, escalation management)
• Act as the voice of the customer, collaborating with Product, Engineering, and Sales
• Conduct data-driven portfolio analysis to mitigate churn and forecast renewals/expansions
• Identify upsell/cross-sell opportunities and partner with Sales to achieve revenue targets
• Nurture customer relationships into advocacy (references, case studies)
• Deliver training and enablement sessions to ensure deep platform adoption

Candidate Requirements

• 6–10 years of progressive experience in Customer Success or Account Management within B2B SaaS
• 2+ years in cybersecurity, cyber insurance, or risk management
• Proven ability to manage the full customer lifecycle (onboarding, EBRs, renewals)
• Track record of achieving Net Revenue Retention targets
• Strong emotional intelligence and relationship-building skills
• Excellent communication and presentation skills (technical teams to C-suite)
• Proactive, innovative, and able to thrive in a fast-paced startup environment
• Bachelor’s degree (BA/BS) or equivalent practical experience
• Competitive salary ($90,000–$130,000/year)
• Paid healthcare for employees
• Family paid leave
• 401(k)/pension plan
• Professional development and career advancement opportunities
• Flexible paid time off
• Employee referral program

Application Process

How to Apply:

• Submit your application via Resilience’s official careers platform.
• Highlight your SaaS customer success and cybersecurity experience.
• Shortlisted candidates will be contacted for interview.

Important: Resilience warns against recruitment scams. They will never ask for payments, conduct interviews via chat rooms, or contact candidates from personal email accounts. All applications must go through their official platform.