Customer Success Manager - PetDesk | Remote (US)

Customer Success Manager – PetDesk | Remote (US)

PetDesk is seeking a Customer Success Manager (CSM) to own the post-sales experience for veterinary practices. This full-time, remote role offers $26–$28/hour plus eligibility for a performance-based bonus program.

The successful candidate will manage 400+ accounts, drive adoption and retention, and maximize customer ROI through consultative relationships with veterinary practice managers and owners.

• Job Title: Customer Success Manager
• Employer: PetDesk
• Location: Remote (US-based)
• Pay: $26–$28/hour + performance-based bonus
• Job Type: Full-Time

Key Responsibilities

• Drive product adoption and customer satisfaction through targeted communications
• Build consultative relationships with veterinary practice managers and owners
• Use customer data, health signals, and product usage insights to identify risk and growth opportunities
• Document customer requests and engage support/product teams as needed
• Influence expansion opportunities by connecting outcomes to additional solutions
• Develop tailored communication strategies to ensure retention and long-term growth
• Lead structured business reviews to demonstrate ROI and align on growth opportunities
• Collaborate with fellow CSMs to share best practices and insights

Candidate Requirements

• 2–3 years’ experience in a Customer Success role
• Experience managing subscription-based models with high-touch and digital engagement strategies
• Excellent phone communication, organizational, and time management skills
• Ability to remain tactful and poised under pressure
• Strong collaboration skills and interest in customer trends/data analytics

Preferred:

• Experience with ChurnZero, Salesforce, or other Customer Success/automation tools
• Veterinary industry experience
• Competitive hourly pay ($26–$28/hour)
• Performance-based bonus program
• Remote work flexibility
• Opportunities for career growth in a mission-driven company

About PetDesk

PetDesk combines user-friendly client engagement tools with the highest-rated pet parent app to simplify veterinary clinic operations and strengthen client relationships. The company’s standardized hiring process ensures fairness and transparency, with an average two-week timeline. PetDesk is committed to leveraging technology to improve veterinary practices while delivering exceptional customer experiences.

Application Process

How to Apply:

• Submit your application via PetDesk’s careers portal.
• Highlight your Customer Success experience and subscription model expertise.
• Shortlisted candidates will be contacted for interview.