Desktop Support Analyst

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day. Your Opportunity Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people. Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across the United States. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving. Your Key Responsibilities Provide excellent, customer focused support with professionalism and follow-through. Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities. Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems. Coordinate with office staff and IT teams during scheduled hardware refresh activities. Create and maintain accurate, consistent records for all support requests. Monitor progress on issue resolution and keep users informed of status and next steps. Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions for internal clients. Your Capabilities and Credentials Proven competence in a Microsoft Windows environment, including Windows11, Microsoft Office365, and Microsoft System Center Configuration Manager (SCCM). Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations. Demonstrated troubleshooting skills with the ability to resolve more complex technical issues independently. Experience with ServiceNow and engineering design applications is a plus. Experience working in an ITIL based and SOX compliant organization is a plus. Excellent customer service, communication, and interpersonal skills. Minimum of three days per week working on site. Must be able to move, carry, and manipulate equipment up to 50 pounds. Valid driver’s license and satisfactory driving record is required. Education And Additional Experience Minimum of 5-6 years of related experience. Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered. Position will primarily work in an office setting. Some travel is required, primarily to other local office locations. Pay Range Locations in WA, DC & Various CA, MA, VA Areas – $77,400.00 – $112,200.00 Annually. Benefits Summary Regular full-time and part-time employees (working at least 20 hours per week) have access to medical, dental, and vision plans, a wellness program, health saving accounts, flexible spending accounts, 401(k) plan, employee stock purchase program, life and accidental death & dismemberment (AD&DD) insurance, short‑term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage and paid family leave. Regular full-time and part-time employees will receive ten paid holidays in each calendar year. In addition, employees will be eligible to accrue vacation between 10 and 20 days per year and eligible for paid sick leave (and if more generous, in accordance with state and local law). Temporary/casual employees have access to 401(k) plans, employee stock purchase program, and paid leave, in accordance with state and local law. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements. Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, colour, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with laws and regulations and ensures equitable opportunities in all aspects of employment. At Stantec we are committed to ensuring our recruitment process is accessible to all. If you require reasonable adjustments to be made during the recruitment process then please inform a member of our Talent Acquisition team. #J-18808-Ljbffr Stantec