Front Desk Manager

Front Desk Manager PositionThe Front Desk Manager is the face of ARRIVE Austin's daily guest experience — overseeing Front Desk Agents and Night Auditors, stepping in as Manager on Duty, and keeping the property running at the standard our guests expect. You'll coach and motivate the team while handling whatever the day brings, reporting directly to the General Manager.ARRIVE Austin is located in the heart of East Austin, the perfect neighborhood hotel for guests looking for a blend of modern luxury, local authenticity, and friendly hospitality. With meticulously designed rooms and three distinct dining outlets, ARRIVE Austin welcomes travelers and locals alike.The tasks include overseeing Front Desk Agents and Night Auditors — hold regular team meetings, coach, and motivate. Ensure full compliance with hotel operating controls, SOPs, policies, and service standards. Handle guest complaints and oversee service recovery procedures. Serve as Manager on Duty in the GM's absence, making decisions in the hotel's best interest. Partner with the GM on improvement actions, cost savings, and vendor/supply management. Support training, scheduling, and payroll for the team, including timecard approval. Supervise on-property team members during shifts, owning accountability for guest issues. Respond to audits and drive continual improvement across the department.We are looking for someone with a minimum of 2 years of supervisory experience in a luxury, lifestyle, or boutique hotel. Experience with Opera or a similar property management system is required. Strong verbal and written communication skills; excellent judgment and prioritization are necessary. Comfortable working as part of a team in a fast-paced environment. Flexible schedule, including weekends and holidays.Physical requirements include standing, walking, and occasional kneeling, pushing, pulling, bending, and lifting up to 25 lbs throughout the shift, including periods of up to 4 hours.What's in it for you includes a competitive compensation package with medical, dental, vision, and life insurance, plus 401(k). Paid time off, holiday pay, and sick pay. Career advancement and professional development as we open new hotels and restaurants nationwide. Employee discounts across our entire portfolio (25 hotels and more to come!).